Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Pest Control Services

Prime Pest and Lawn, LLC

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

17 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Ruben E

    1 star

    01/30/2025

    I have been a loyal customer to this organization. Payment immediately provided after each service. I contacted them to advise them that as of February 7, 2024, we would no longer be at our residence due to a move to ********. With only one service remaining, they refuse to allow the exit of a service agreement until a final termination fee is paid. These are circumstances I have no control of.
  • Review from Edgar O

    5 stars

    12/11/2024

    Ive been using the company for a year at my house and to be honest, great service there always calling me or texting me letting me know when my service about to happen, no bugs or weeds whatsoever and even if i did see a bug i called them right up and they came back for free of charge. My weeds were im truck driver so not really home so much, so when i do tons of weed i have so they took care of it really well. I live right behind a whole desert we get all types of critters, so when the salesman showed up i wanted to be like no no thank you but he was nice explaining exactly everything i need to know about the service the pay. He didnt sugarcoat anything and then in the end i gave it a shot. Moving foward im definitely keeping the service. So Prime *********** has been a great service to me and my home.
  • Review from Cameron R

    5 stars

    12/11/2024

    A gentleman came to my door and offered me pest control as well as weed control. He was very thorough and explained everything in detail to where my wife and I understood. The technician came that same day and performed and exceptional service. Its been a year and I have a big free house still(not to mention the nicest lawn on my street). Have had to reschedule a couple times and the tech has missed some things here and there but were all human, all-in-all Im happy with the service. Keep doing what your doing guys!
  • Review from David S

    5 stars

    12/11/2024

    Been with them for a while after someone stopped at my door and offered the pest control service to me. I had a small ant issue and after they came by I never saw them again! Whenever I see anything I just call them and they take care of it for me.
  • Review from Delaynie E

    1 star

    11/05/2024

    This company is a Scam. They dont show you major parts of the contract until after you sign and have locked yourself into a ridiculously high priced contract. They didnt complete initial services to start with. When I called the receptionist was extremely rude. We have canceled services and they refuse to stop sending people to our house and sent threatening emails. We asked for our final bill the first time we tried to cancel and they sent the contracts. They wont leave us alone and their services are left wanting. The technicians are nice but the office is a sham and their policies are bordering on harassment at this point. They wont close my account until I pay $800 to close it out. Nobody has that kind of money up front and they wont even try to talk about a payment plan, simply sending emails saying theyll take that full amount from my account. Then when they send people they dont even confirm with you that the schedule works. They just show up at whatever time they decide. I regret ever believing that this was a professional business. This has been one of the worst things we have ever been conned into. And worse than the harassment and rudeness, the product DOES NOT WORK. I had MORE bugs and had to use a separate service who has been fantastic and does not harass us. DO NOT sign with this company. Its a waste of money and a giant headache.
  • Review from Maggy L

    5 stars

    09/13/2024

    Excellent service and a good price, the workers are nice.
  • Review from Nicole S

    1 star

    08/24/2024

    I would rate this so called company negative stars if possible. I was recommended to this company for cheaper prices. I was scheduled an appointment and was told it is quarterly services with FREE RESPRAYS. To my surprise I was charged for the respray. I called the company and was told “no, that is a monthly fee for our services. it says that in the contract you signed.” The two sprays and two transactions were two weeks apart. I was never told I was signing a contract. I was told I was signing for them to use my debit card information for the QUARTERLY fees. The technician for this service did not allow me to read whatI was signing. I asked to cancel this service but merchant will not cancel without charging me a $400 cancellation fee for their in her own words “24 month contract service fees.” This is the biggest scam I have ever come across. The product they use does not work. Since the two sprays I have had MORE pests than before. This company will continue to scam people until they are shut down. I have heard of two other people being scammed from this company too. Wish I knew before I got caught up in this scam. What a con of a business.
  • Review from grace y

    1 star

    08/08/2024

    If i could, I would give this company a negative -1 rating. I was told that I would revive seasonal service by the sells rep ****** Turns out it is a monthly service. Now I have to pay almost $350 to get rid of their service. Plus, they are going to affect my credit report, Total CONS, and I would recommend just getting a single service for a pest control service.

    Prime Pest and Lawn, LLC Response

    08/09/2024

    Looking into your account I see the account is closed. You had signed up for a bi monthly service of pest and lawn/weed for a flat $49/month billing. So it sounds like you may have been confused on either frequency or billing price. Either way, you are no longer active in the system. We wish you all the best!
  • Review from Jeff S

    5 stars

    06/10/2024

    Great service! Highly recommend! ******** and explained things well! Excellent service
  • Review from Bette K

    1 star

    06/10/2024

    This company is full of scam artists. I ended up with a 1-year contract that couldn't be cancelled without paying in full. The sales guy was extremely pushy and also very careful to NOT tell you what you're really signing up for. Fine, my mistake for answering the door in the first place. BUT when I called to cancel the service the month before the end of the contract (because the contract states it has to be at least 30 days prior) I am told that it must be cancelled EXACTLY 30 days out. If I were to miss that date by even 1 day they will continue to charge me. I can't even tell that they actually come to spray as they come when I'm at work. If they try and contact you, shut the door and run!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.