Business Profile
Property Management
Bridge Property Management, L.C.Headquarters
Find BBB Accredited Businesses in Property Management.
Reviews
42 Customer Reviews
Sort By
Review from Gabriette O.
1 star12/06/2024
I am inquiring as to whether it is legal for the apartment **mplex/mgmt ** to charge a ***** monthly fee for Fetch the package delivery service that has never beenused,nor will I ever.I lived in another property that was a sister property to *******(*********** and paid that *** there for approximately 5 years. Can they legally charge for a service that was not wanted/needed/never used? Thank you.Review from Brooke C
1 star11/29/2024
Condemn Crystal Creek Apartments; they have a public health issue.I have asthma and have had the worst time dealing with the Crystal Creek Apartments in ******* under Bridge Property Management for the past 2 years. From flooding, mold, leaks, lack of communication, and illegal entry while I was in a towel because management gave a key to a window company without a 48-hour notice?The apartment lease states that tenants should promptly notify them in writing about any signs of water leaks, infiltration, or mold. They will respond in accordance with state law & the lease contract to repair or remedy the situation if necessary. Management did nothing for months. When I submitted my 30-day notice, management sent professionals to "assess" the problem; they all told you the same thing, including apartment maintenance, before the assessments. They stated that unit 2018 had leaks, mold & other structural issues. This meant I would have to move out for repairs because new windows needed installing along with other reinforcing work they recommended to prevent further leaks.Are other units experiencing the same issues? And why would you threaten me with legal action and a NDA? Fire everyone involved.See Bridge Property Management ****** Reviews for pictures under anonymous kitty.Review from Jody G
1 star09/05/2024
I rented from accent on rainbow from April of 2023 until may of 2024. From the beginning there were many problems with the unit. The floors were filthy. There were roaches everywhere, sink was leaking getting water everywhere, the air conditioner was not working for two weeks. I brought up all of these complaints to the management team and they said that it needed to be written on the portal. I have videos and pictures of the roaches. They tried to gaslight me and say that I needed to let them know to come every two weeks. I did. sometimes they would never show and say I canceled which is lies. When I first came into the office, ******* was asked by me if there was a bug problem. she said no but there were pest people on site every Tuesday if we needed. I had dead roaches the first day I moved in. I was disgusted and they always tried to put it back on me. The people below me were infested and would tell me constantly that their dog was sick and they eventually moved out because of the issue. the day they moved out they let me see how bad it was. black areas everywhere that consisted of clusters of roaches. they were covering every inch of this apartment. they were in the refrigerator as well. I wanted to move out but they told me I could not break lease. I want to take legal action on these people.Review from Cortney H
1 star08/10/2024
Everyone and everything was going great. Filled out applications for my spouse and I listing our monthly earned income. A day later they say okay we will need the $100 to do your background checks. Great no problem, we pass them all the time. Then a day later we receive our lovely DENIAL email. We need to bring in $3300 per month to even rent from them???? Well you see on the app we filled out before paying that fee that we only brought in $2500 monthly!!!! So we feel like they knew our income wasn't sufficient and STILL went and charged us and ran the backgrounds???? Why did you bother when it plainly states on application before we paid that we won't qualify??? Thanks for taking $100 that could of went elsewhere on fees that know what the h*** they are doing!!!! Ridiculous idiotsReview from Latrice P
1 star07/22/2024
I moved on 5/10/2024. I had to mop my own floors due to it wasnt done at the time I was giving my key. My son bedroom door were off the hinges (5/10/2024), patio screen missing (still missing), both of my sons bedroom window screens missing (still missing), my fossil from the kitchen sink is lifting. It took a month in a half to get me washer and dryer. I was told to email a list of everything that needs to be taken care of. I emailed a list of everything and nothing has been taken care of. My vehicle was vandalized. I asked about the safety and concerns about the apartments, I was lied too.Review from Francis C
1 star06/27/2024
This company took over the previous management company which allowed rent payment arrangements at the management level and also allowed residents to pay their rent thru an incredible app called Flex Pay that goes based off your credit rating and requires a credit check. As opposed to letting residents who use this service know that it was going away, they just sent an email saying **** was the new bill pay system, never mentioning that other options such as Flex Pay would be going away; The previous management company had a bill pay system and Flex Pay as an additional payment method. I even emailed this new company on 6/14/24 in regards to it and never received a response. Paying the rent on the 1st or by the 5th has never been an issue as we only just started using Flex Pay and enrolled to assist with our savings, the unprofessionalism and lack of care for residents is the problem and already not staring off on the right foot. I get rules change and things go away but the Office Manager was quick to say that nothing is changing when things are CLEARLY changing and the only ones being affected by these changes are tenants. I foresee similar issues tenants were having with the last company already.Zero stars, do better, these are peoples lives.Review from Brianna P
1 star05/26/2024
This property should be knocked down. They have rats and roaches and mold ! Its only a matter of time someone starts to have complications due to it. My HVAC was leaking onto my carpet it took them 2 weeks to fix it and they left the water sitting and i know mold started to grow because i am very mold sensitive my chest would hurt and also ill baby sit a dog and the dog would throw up constantly when the link started. They have rats that sneak around because they eat the dog food when the dog is not there and i tested it out to make sure . Honestly i just want money off my rent due to the condition here that i told them to fix but the half fixed them the maintenance are lazy dragged dirt on my carpet and left a mess. Someone has to help Im stuck in this nasty apartment contract .Review from Janai J
1 star05/13/2024
I am currently at the ********************** at ***********. It seems that we may not be up to code with our plumbing issues. There have been numerous of issues with quality of water and water leaks from bath tubs and toilets. There have been several reports of malfunctioning washer and dryers along with toilets backing up into the bathtubs. The team in this location especially management has not made an effort in making sure that residents will not come home to possible flood. Many of the residents have done ****** reviews and issues have still been ongoing. It is sometimes impossible to get intouch with someone in the office.My ceiling has now turned colors due to the new plumbing issue we are having. They keep putting bandaids where the issues seem severe. They paid "Nationwide re-piping specialist" to come in and gut out areas for plumbing and now the issues are alot worse, terrible job. Each week there is a new leak and its very unsanitary to have to live with such conditions. I have multiple pics and camera footage of people in and out of my apartment but nothing was completed correctly or in the time frame specified.. I reached out to the property manager about when the issues will be completed but I have not received a response.
Bridge Property Management, L.C. Response
05/17/2024
I completed a thorough investigation of the complaint by researching the work orders that have been placed in the system as well as speaking to my Maintenance Team. On April 23rd it was reported that the residents tub was full of water. After further investigation the team discovered that Bldg 15 had a backup throughout the whole building. The plumbers were immediately called and the backup was resolved. On Saturday, May 11th, a work order was placed for a stain on the residents bathroom ceiling. Maintenance went over to the apartment on Monday, May 13th, discovered the stain was dry and there was not an active leak. The team treated the area. I reached out on May 14th, to set up a time to come over to follow up to ensure there were no additional leaks. The resident responded saying they would like to be home when we come by. My Maintenance Supervisor did a thorough inspection of all areas of the apartment on May 16th. He did not find any additional leaks or areas of concern. Our paint vendor is scheduled to come out next Wednesday, May 22nd to paint the ceiling in the guest bathroom and the ceiling in the master bedroom from the plumbing project as the last step that was unintentionally missed at the time the project was done. ***************************** Property ManagerReview from RASHEED W
1 star02/07/2024
Worst experience ever, The apartment community ************ ******, is one of the worse apartment communities in ******. Dec 27,2023 I went to sign my lease and paid my pro-rated rent upon move in, to discover in unit 615 it was ***** infested. Not only did the staff not offer me a comparable unit. But I was advised that I would not only receive my application fee, and prorated rent back. but I was told it would take 4 weeks to do so. now 6 weeks later I still haven't received my refund, after being told it would arrive Monday 2/5/24 it is now 2/7/24 and still no refund. After contacting whom I believe is the *** not only was she rude, but threw me on hold in the middle of a conversation, after having an attitude because I didn't have the unit number of the unit I never moved into. nearly 3 months ago. Not only to pass me to another agent because she refused to take the call. After telling me initially accounting approved my refund 12/28/23, I'm now being told it was approved on 1/16/24, which still don't make sense as to why on 2/7/24 I still haven't received my refund, and the only solution there is, is to wait. Not only is the treatment trash but so is the community. I wouldn't send a dog waiting to be put to sleep to this community to live.Review from Laurie B
1 star02/01/2024
Horrible place. Was great when I first moved in. But it has changed management several times since moving here in 2019 . Each change the property gets worse. I feel like I am being robbed I pay more for worse conditions. This community has become infested with roaches. We are getting charged 215 dollars more than our base rent. Their are a lot of residents moving out. Our building had a lot of vacancies for a period of time. And they are constantly having a water leak problem on the property causes lots of water shut offs. How can I afford to live somewhere when my rent is ******* and they are charging me way over *******??? I want this investigated and made right. I want to be made whole because I believe they are applying unrighteous charges.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.