Reviews

Almost every time I take my car in for service, theres some kind of problem. I left the dealership after an oil change to find that all four tires were still just as low as when I arrived. After driving around for a few minutes to make sure the tire pressure monitors had time to adjust, the tire pressures were still low, with psi readings between *****. All four tires had the exact same psi from before the oil change.I drove back to the dealership and asked them to fill my tires to an appropriate pressure. They filled my tires but didnt take accountability or apologize for missing this, even after I said this wasnt the first time this has happened. When this happened before, I just stopped at a gas station and filled them myself. This is the first time I went back to the dealership and asked them to fill my tires. Missing something so basic makes me wonder what else they didnt do.

Thank you so much for brining this to our attention. We can understand how fushtraiting that would be and we'd love to discuss it further. Please call ***** at ************. i did check the cameras and they did do all the work i am not sure why it showed that your psi was still low but i assure you we did everything. please call me Thank you

I would give them zero stars if it were an option. I went online and filled out the app and explained my situation. They pulled credit and said I was approved and to go in to see Big Al. He immediately told me about how good the credit option program was and how he was going to help. Pulled my credit again and told us nothing could be done and that their credit option team was not good. Stop lying to people.

Hi ***** we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

Every time I visit, they have been very kind and professional, making me feel very comfortable. They answer all my questions and clearly know what they are doing.

Hi ***** thank you for the review we appreciate you taking the time to let us know how we did we love working with you.

**** was terrific and communicated very well throughout the process.

Hi **** thank you so much for your kind words about ****. We appreciate your wonderful review

Great service. Staff was awesome! Only complaint would be the 2.8 or 2.6 percent surcharge for using a credit card. This is a change in policy since I last had my car serviced there.

HI ******* we appreciate your great review and I will take that to account its the credit card company but I will see what we can do to fix this

Gave me an alignment that was way off. Took it to big o because the steering wheel was sideways. They didn't set the toe correctly. Waited for over 5 hours for an oil change tire rotation and alignment

Hi ****** we have tried calling you and we've been ignored and hung up on if you could give us a call that would be wonderful thank you

I would not recommend doing business with this dealership. My sales person told me the bumper to bumper warranty was included and that they would give me 1 year of free oil changes with my purchase as well as warranty my battery for life. These were all added on to my loan without my knowledge. The finance manager had me sing and electronic iPad that signed the contract for me and he skipped over the part were all the add ons were added so I didnt see them until my bank statement. They also added $1200 dollars to the sticker price without telling me and when I confronted them about it they said it was standard and that it was the multi point inspection they do on all trade ins. All in all the added $8000 to my car loan that I did not approve and didnt notice until my first bank statement. When I went in to confront them about it they were rude and confrontational. They refused to take the car back when I told them I didnt want to do business with an untruthful company and they refused to take off the items that they added extra on my purchase. This was the worst car buying experience ever. I will never go back.

Thank you so much for brining this to our attention. We can understand how fushtraiting that would be and we'd love to discuss it further. Please call *** ****** at ************. Thank you

I had an appointment at 1:45pm for an oil change and tire rotation with my pre pay package. I arrived at 1:30 pm. My car was checked in by ***** at 1:35 and I was told it would be completely finished by 2:15/2:30pm. I also asked ***** if we could add some air to my tires and he replied with absolutely yes. However, my car then sat right there where I parked it until 2:37pm. At 2:37 my car was finally taken back for the oil change. My tires were not rotated nor air added. I know this because I watched the entire process through their window and most importantly my tire pressure was the same on the dash inside the car. Also, I have 2 black and 2 green air plug caps. I have different color for this exact reason. At 3:03 my car came out the bay and into the free car wash. At 3:08 my car came out the wash and at 3:09 I was standing at ***** desk waiting to be checked out. When ***** finally walked over to check me out he did not go over or add any recommended services to my check out sheet.( I know there is a couple) He also did not walk me out and help me find my car. I have been coming to this location since i bought my Nissan from them in early 2018 and I have never had such a horrible experience. My car should have been completely finished and me driving away by the time it was pulled in to start the oil change.

Thank you so much for brining this to our attention. We can understand how fushtraiting that would be and we'd love to discuss it further. Please call at ************. Thank you

I bought a car from this location in 2013 and it was a great experience. However, when I went there for my current car a *** in May 2024 total different experience. The sale manager ****, kept changing his story and didnt answer what was asked, the sale rep *** had no idea what was going on. Three months after getting the car the engine went out, great it is covered under the forever warranty, but they wont touch it and have to send it to *** for repair, however they cant start looking at till the middle of October. After a week of calling to see about a loaner car they said they can do 5 days. This is crazy that they arent willing to work or help me out at all! I would give zero stars if I could and will never buy a car from them or recommend them again.**Update: they have had the car for 2 weeks and had to send it to another deal ship that can look at it for another 3 weeks, when I called as they requested form this review, I have given the run around, calls have gone not returned, I have been hung up on, they cant for I use the information on where the car was sent too. And I was told it is my problem. I wish I could return the car and never work them again! The worst all around!!

I'm sorry that you got the run around and that your experience this time was not as good as the last time. I am glad that we are able to get your vehicle fixed under our forever warranty and that you are not stuck coming out of pocket for the engine. Some time we are not able to perform the work on other makes vehicles as good as we would like so we will send them to those dealerships to ensure the work is done correctly.Please feel free to contact me directly at ************

Scheduled appointment for alignment & brake fluid replacement & was easy drop off. Car was ready at promised *********** made sure to keep us informed and followed up. I appreciate his customer service. Thank you ****!

Hi ******* , Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!