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          Business Profile

          Pet Services

          Traci's Parrots4U

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/09/2023

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            On May 3, 2023, I entered into a contract to purchase a male and female, unrelated white cap pionus parrots and paid a $2470.28 downpayment to Traci's Parrots 4u. The terms of the contract stated that the downpayment was to be refunded at the end of October 2023 if she was not able to meet the terms. Around or about Oct 18th, Traci informed me that she was unable to locate the pionus parrots and would try to give me a refund at the end of the month. At the end of the month she informed me that business was bad and she was unable to provide a refund. I also found another person who had not been provided a refund from Traci's Parrots since 2022. I informed Traci that she was in breach of the contract, and I asked for the date that she would provide a refund. Traci said that she didn't know when she would be able to refund the deposit.

            Business response

            11/10/2023

            A refund has been implemented. The BBB appears to be nothing more than another forum not unlike Google reviews and social media in general in which keyboard warriors can kick small businesses when they are down. This has been a very difficult time and we have done everything we can to survive the current economic climate with its tightening spending behavior. I am surprised the BBB still has a following as i would think members would be looking to cut useless expenses from their budget. You have my permission to publicly post my response. I am hoping the diminished number of people that actually look to the BBB for anything at all might have the foresight to understand that we are all doing what we can to make things right in this current world and a little softening of hearts will go a long way in making this a less combative world.

            Customer response

            11/13/2023

             
            Complaint: ********

            I am rejecting this response because: I do not see the refund on my credit card account.  Please provide proof that the refund has been made and I will verify with my credit card company.

            Thank you,

            ***** ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3573 S Main St

          South Salt Lake, UT 84115-4434

          Visit Website
          (385) 474-6238

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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