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          Business Profile

          Household Fans

          Whole House Fans of Utah

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Household Fans.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Troy J***** from Whole House Fans of Utah installed our Whole House fan back on 10/01/2022. During installation, he damaged our dryer and admitted to climbing on top of it and placing tools on it. This caused dents and paint to be chipped on the dryer. Troy came back a couple of weeks later to try and fix it himself instead of hiring someone to. He ended up making the damage worse than it was before. I have asked the company to resolve the issue by replacing the dryer and they are ghosting me and not responding to any of my calls, emails, or text messages. Please note that we hadn't even had the dryer for more than a year and it was purchased brand new.

          • Initial Complaint

            04/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I had a whole house fan installed on 2/1/22. During that installation, some damage was done to my ceiling resulting in some unsightly cracking and a light fixture that was no longer flush with the ceiling. I brought that concern to the attention of Troy and he let me know that they would be back to reinforce the ceiling and take care of the problem. In the next few months, I would reach out for that work to be done. We'd gone so far as to set up an actual appointment on a few occasions, which only resulted in them not showing up. Now they have become unresponsive to me altogether. I just want them to do what they told me they would and fix the damage that was done.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          6142 W 9790 S

          West Jordan, UT 84081-5604

          Visit Website
          (801) 888-5660

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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