Reviews
5 Customer Reviews
Review from Tahir S.
1 star05/24/2024
I made an appointment for service online one week before the service date and on the day of appointment they said they are busy and can not take car. Their customer services are really bad and they lie that they are calling people for cancelling appointments but I never got call back.. I will not recommend making any appointment with them.
Wiygul Automotive Clinic Response
05/30/2024
Thank you for your feedback. We're very sorry to hear about your recent experience with our service. It's disappointing to learn that we were unable to accommodate your appointment as scheduled and that our communication fell short of expectations.We strive to provide reliable service and excellent customer care, and we clearly missed the **** in this instance. Your experience is not reflective of our standards, and we apologize for any inconvenience and frustration this has caused. We have passed your concerns along to our management team to see if we can learn from your feedback and work harder to set proper expectations for our customers. Thanks for your business, and we hope to see you next time.Review from Mario L
1 star12/04/2023
My car went in running and when they serviced it, the wiring harness shorted out. I am willing to pay for the requested services but they should be held responsible for frying my electrical components. All they did was refer me to a local auto electrician shop.Wiygul Automotive Clinic Response
12/20/2023
We appreciate your feedback and are concerned about the experience when you highlighted. Providing an excellent customer experience is one of our primary goals, and we’d like to learn more about your visit. Unfortunately, we cannot find your phone number based on your user name in our records. If you would like to share your experience with our location manager, David K*******i, who oversees this location, he can be reached at ************. We hope to hear from you soon.Review from Ms Holley h
1 star06/05/2023
Wiygul Automotive is a total rip off, they gave me a diagnostic printout on what was going on with my car, told me that they would take care of it and that I was in good hands. I trusted that they would repair my car as they promised. When I picked my car up the next day I test drove it and it would not move or perform in the manner that they said it was repaired. Lastly, they are unprofessional, they are scammers, and they tell told me I needed parts but never replaced the parts that I needed but was charged a tremendous amount of money for it. Took my car back an it sat in the parking lot for three days and NOONE contacted me to provide an update on the issue that they created. I have called corporate to let them know what happened and stoppped payment on the amount they charged me, at this point we can go to COURT!!!Review from Monalisa A.
1 star11/15/2022
On Nov. 3-8, 2022, Wiygul Automotive serviced our 2003 Chevrolet Silverado truck because it failed emission test due to engine light .Wiygul replaced the fuel pump costing $1,496.22. We were surprised that we couldn’t find the old replaced fuel pump. Because we had an all day appointment on the 9th, we called Jeremy early on the 10th. He said it’s gone! We were shocked that this expensive part was not saved for the owner. We were used to getting old parts no matter how cheap as proof it was really replaced and that they didn’t sell it . This is totally an unsatisfactory business practice!Review from Heidi K
1 star08/26/2022
Horrible from beginning to end!!! Called to schedule a routine state inspection. Was told to drop car off at 7am and they would provide shuttle service or an uber/lyft back to my house (as their website mentions - free shuttle, concierge service.) I got there at 7am to drop off my car, gave them the number to call me when it was ready as they requested, and was told I would have to wait until 8am for a shuttle driver because they would not provide me with an uber/lyft as I was told. So, I sat down to wait out the hour and after about 25 minutes the guy at the counter said they ordered me a lyft. I hadn't heard from anyone by 4pm, so I called and they said the car still hadn't been done yet and that it probably wouldn't be until 5:30. I said ok and reminded them to call me when it was ready and that I would need a ride back. No problem they said. At 6:15pm, I gave up waiting and had a neighbor drive me only to find out that they closed at 6pm!! I saw my car sitting there with the new state inspection sticker in the window. No one called to tell me it was done - NOTHING!!! Do not go to this place...the customer service is horrible! As a female, they talk to in a condescending and demeaning manner.
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