Reviews

I am extremely disappointed with my recent experience with SiteGround. I purchased a Black Friday hosting plan, assuming it would allow me to switch my existing website to the new plan, as there was no clear indication on their website that the offer applied only to new plans. After purchasing, I discovered I couldnt migrate my current website to the new plan without risking deletion of my website. When I tried to cancel the new plan, I was told that I will lose my current websites, further adding to the frustration.I contacted support for assistance, but they confirmed there was no way to transition my existing site to the new plan, without canceling current plan and building it from scratch on the new plan. This critical limitation should have been explicitly mentioned in the promotional material. Not providing this information upfront feels deceptive, especially during a major sales event like Black Friday.SiteGround has consistently advertised itself as a customer-centric ********************** provider, but this experience has shown a lack of transparency and flexibility. Customers deserve better communication about plan limitations before making a purchase.I strongly recommend potential customers carefully scrutinize *********************** promotions and policies to avoid falling into the same frustrating situation. Transparency and customer care are essential, and sadly, ********************** has fallen short in both aspects.***** T

Hello *****,Thank you for sharing your concerns about your Black Friday purchase experience. We understand your perspective and would like to clarify the situation.Our current Black Friday promotion is specifically for new clients and new hosting plans, as stated in our promotional materials. Our introductory offers are designed to help new customers launch their projects with minimal initial investment and test our services over the long term. After this period, regular pricing takes effect, reflecting the comprehensive value of our services, which include exceptional customer support, advanced security features, and highly reliable server technologies.Furthermore, our website clearly indicates that "Discounted prices apply only to the first invoice of the respective plan. Regular prices apply for all subsequent renewals unless explicitly stated otherwise."As an existing client, transitioning your website to a new plan isn't possible due to system restrictions. This limitation prevents the addition of the same website domain to a new plan, which could be interpreted as bypassing our system's protocols. We understand this might be disappointing, but the best solution is to continue with your current plan.We noticed that you've already contacted our support team, who offered you a significant renewal discount as an exception and we hope you'll consider this offer. If you have any other questions or concerns, dont hesitate to reach out to our support team. They are available 24/7 and will be more than happy to help. Best regards, The SiteGround Team

Closed acct in 2021. They auto renewed me in 2024 without my permission. They are dishonest. My credit card company will remove their false charges.

Hello, ****,We understand your concern about the automatic renewal and would like to clarify our renewal policy.All our services are set to automatically renew to ensure uninterrupted service. This is communicated during the signup process, and we send multiple email notifications prior to renewal, including the exact date and cost. The auto-renewal feature can be disabled at any time through your account settings: ********************************************************************************** Regarding your recent charge, we do offer a 30-day money-back guarantee for most of our services. You can view our complete refund policy here: www.siteground.com/kb/do_i_get_a_refund/To assist you with cancellation and refund, please contact our support team. Simply log into your account, click the "?" icon, select ****************** > "Contact Us," then choose "Billing and account management" > "Cancellation and refunds" > **************** > "I need assistance". Our team is available 24/7 and will be happy to help resolve this ************** regards,The SiteGround Team

This is a terrible Web Hosting service. Please look elsewhere to save yourself a large amount of trouble. After 60 days they completely delete all your backups and websites with no chance of getting them back. They have no Phone number to get help. If you need help you are constantly redirected to AI that offers no suggestions or help. I finally found their phone number on the ****** Consumer website. I selected 1 as any other number refers you back to their AI website. I finally reached someone on the phone and they had to guide me through their cumbersome website to retrieve an access code to speak to someone in the area I needed. After all that I find out they completely delete all websites including all backups after 60 days. I didn't see the email stating renewal as they send out so many promotions. I found the email after speaking to someone in person and the email stated to avoid possible data loss or service interruption, login to renew. Two days later I received an email that it was canceled. So everything is now completely gone. Please find better hosting your yourself.

Hello, ******,Thank you for sharing your experience. We understand your frustration and would like to clarify some points regarding our policies and support system.We've located your account in our system and noticed that it expired back in March 2023. Our policy for shared hosting plans' data deletion for non-renewal is a total of 60 days from the failed payment date. First, you have a 30-day ***** period after non-renewal, in which your account is suspended but not terminated, and we still keep all your data. After the initial 30-day ***** ******* your account is terminated, but we still have a backup of it, which can be reinstated as soon as we receive a renewal payment. Adding to this, you also have a 30-day notice before the account renewal date, during which we send multiple email notifications informing you that the account will be terminated and the backups of the websites deleted if the account is not renewed within a specific period. So this makes a 30-day prior notice, with another 60 days total after a failed renewal. Unfortunately, if the account is not renewed within this timeframe, our system automatically deletes the website's data to clear space on our servers and maintain system efficiency. You can find more detailed information here: ***************************************************************************************. This policy is also clearly outlined in our Terms of Service (www.siteground.com/viewtos/siteground_terms_of_service).Unfortunately, we can't reverse this process, as it is automated to ensure the efficiency and security of our hosting environment. We recommend setting reminders for renewal dates or updating payment information promptly to prevent such occurrences in the future.We're also sorry to hear about the issues you experienced while trying to reach support. Here are the detailed steps to contact us: log into your SiteGround account, click the "?" icon, select ****************** > "Contact Us". Then choose the category that matches your issue. In your case, that would've been "Billing and account management" > "Renewal of services" > "Renewing or reactivating an expired hosting plan". While our system may suggest automated solutions, you can bypass these by selecting "I need assistance".We also understand your preference for phone support. When you select an issue category, our system will guide you to the most appropriate support channel. If phone support is applicable, you'll receive a unique verification code along with the phone number. These codes are for one-time use only and ensure we can verify your identity for efficient and secure assistance.We hope this clarifies your concerns. If you need further assistance or have any other questions, don't hesitate to reach out to our support team using the steps provided ********** regards,The SiteGround Team

A few years ago, SiteGround was fantastic (*********). Then they shifted their strategy and now they shaft their customers. Two days ago (Sept. 27, 2024), I had an extended chat with them to find out how to pay for their services. They say "pay all or not at all." Since I couldn't pay without going hungry, I asked my installment payments. No, they said. After the 1 hour conversation ended without my agreement to pay, they charged me the full amount 2 days later. Now I have to fight with them to get my money back. They are professional scam artists who act like AI bots (maybe they are) who never-ending upselling and high-pressure tactics to pay make them a company to AVOID.

Hello, Zac,Thank you for your feedback. We've located your account in our system and would like to clarify the situation regarding your recent interactions with SiteGround.Our records show that during your initial chat, our agent offered you the largest discount available for your renewal. We understand this didnt meet your budget, and you inquired about installment payments. While we offer both yearly and monthly payment options, with discounts applicable only to yearly plans, we currently don't provide installment options for our yearly subscriptions.Regarding the charge you received, all our services are set to auto-renew to prevent service disruption. We send multiple reminders, including the exact date and cost, before any charge occurs. When you contacted us about this charge, our agent offered an even higher discount for your renewal and the option to refund the difference, which you agreed to.Throughout our interactions, our goal has always been to assist you and find a tailored solution while adhering to our policies. We're sorry you feel dissatisfied with the experience. We always aim to find solutions that work for both our clients and SiteGround, and we hope the final resolution we reached meets your needs.If you have any further questions or concerns, please don't hesitate to reach ******** regards, The SiteGround Team

They’re charged before the renewal date also, I canceled service, but they won’t my money back.

Hello there, We would like to take this opportunity and assist with the case at hand. All services on SiteGround are set to automatically renew by default. The goal is to avoid any unintentional service interruption in case of a forgotten renewal for example. We inform our clients about the automatic renewal upon signing up and via email notifications before any upcoming charge so you can plan ahead. Unfortunately, we were not able to locate an existing account with the details from the review here. Please send us your domain/ email so we can take a closer look and we'll take it from there. Regards, The SiteGround Team

We hired siteground to host our websites Siteground took all our websites down without notice and locked us out of our admin for no good reason at all also sitegrounds customer service is the worse people we ever felt with they remind me of scammers on your Robo calls trying to sell you something you can’t get a straight answer or even get to talk to someone on there so called compliance team they they are scum and do not really care about you or your clients websites that they took down you can’t get anywhere with them then they send you to there legal dept and are very demanding telling you what you must do to prove your ownership after we sent them everything they asked us for they still are not helping siteground are the scum you don’t want to do business with ever the only one that answer your emails are there sales team telling you they can’t help you after you pour out everything that’s going on they really are the worse careless bunch we ever had to deal with and this is all for nothing they dropped this nightmare on us out of nowhere for no reason and now they have us defending our selfs with there law firm for nothing nothing we haven’t done anything at all please don’t do business with them this could happen to you for no reason report siteground if you have had any problem with them leave siteground to show them you know what they could do to you leave siteground They made me rate them to have this review go live had to give them a star hated to give them a star they are not worth a star at all run leave siteground research siteground and see what people are saying about them I’m not alone on YouTube the have people putting graphics up that siteground sucks watch them leave siteground you deserve much better and much better is out there find them

Dear Joseph, We sincerely apologize for the distress and inconvenience you've been facing. Please be assured that the security and privacy of our customers are of the utmost importance to us. We understand that issues with account access can be incredibly frustrating. Our procedures for handling ownership disputes are designed to safeguard customer rights and data and are strictly handled by our Compliance and Legal teams whom we can confirm you’ve been in active communication with. When an ownership claim is made, we must secure the Client Area to prevent unauthorized access. Furthermore, we'd like to clarify that in complex cases, our Legal team is involved to ensure all actions comply with the necessary protocols. Our priority is to confirm that account access is restored only to the rightful verified owner, which may require specific legal documentation. We appreciate your cooperation in verifying your identity, and we kindly request that you make sure you have submitted all necessary documents our legal team has requested from you to facilitate a timely resolution of this case. Rest assured, we are working diligently to resolve this matter swiftly. Should you have any more questions or need further assistance, please feel free to reach out. Sincerely, The SiteGround Team