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          Business Profile

          Foods

          Nestle USA

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Foods.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/06/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Nestle held a promotion that promised a gift card if you purchase hot pockets and/or nesquik. The promotion required one to purchase the items in July and upload the receipt by the end of August. I spent over $75 on hot pockets in July, uploaded the receipt on time and Nestle has refused to honor the promotion, nor provide me with a reason why I do not qualify. According to the rules I qualify for a $30 ******** ****** gift card. I am uploading my receipt, details of their promotion and the email I received from them. I emailed them requesting more information about why I was rejected and they have refused to provide me any.

            Business response

            10/03/2023

            Good Morning -  I followed up with the team on 09/24 regarding this promotion- I'm still waiting on confirmation in order to help this consumer.   If he would like to call ************** and we can further assist 

            Business response

            10/05/2023

            I spoke to the agency and they have a plan in place to send the individual the value plus some additional gift cards.

            This is the email I have: **********************

            Do we have an official name I can share/and or number? 

            Business response

            10/13/2023

            It turns out we rewarded this consumer $30 on 9/8

          • Initial Complaint

            07/30/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            Found a black piece of metal in my dinner

            Business response

            08/21/2023

            This Consumer contacted us via text on 7/31 (Case ********). He provided photos and agreed to send in the FM. According to the tracking info, it hasn't been shipped to the lab yet. The Consumer accepted coupons.

          • Initial Complaint

            03/27/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I bought carnation coffee mate creamers for 12 years i have never knew this creamers inflammable. . i use in my coffee every day. I knew something wrong with creamer. It was not expired. I bought 14 bottles of creamers powders per months. Im complaining bc it burns my stomach. So i tried to sprinkle some to put fire out in my stove. But no it is inflammable. I want my money back please.

            Business response

            04/11/2023

            Please contact our 800# so we can handle your request. ************** - Thank you

            Business response

            04/12/2023

            I will have our contact center reach out to this consumer regarding reimbursement. 

          • Initial Complaint

            07/08/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            There was a recall on Purina food. I was issued reimbursement. Reimbursement never came. Now Nestle says they sent my check to state of New Jersey unclaimed property. Not so New Jersey does not have my money I have spent hours and hours and hours there is no money in unclaimed property furthermore I filled out this special form on their request. Please help me get my reimbursement and I'm going to say this again it is not an unclaimed property in the state of New Jersey or anywhere else for that matter. Please make Nestlé reissue my check.

            Business response

            07/11/2022

            This issue was sent to ******************* who's stated on the letter that was sent to the consumer. She will handle helping the consumer receive his monies.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 89

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1812 N Moore St

          Arlington, VA 22209-1815

          Get Directions
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          (703) 682-4600

          Customer Complaints Summary

          16 total complaints in the last 3 years.

          11 complaints closed in the last 12 months.

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