Complaints

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I just spent $4, 325.27 cents on having my ******** **** 2010 repaired. It broke down on the road the next day miles away from anything. I didn't have cell phone service for the longest and could only creep and stop every 20 minutes. They accepted the check, they did not repair the car. In addition the niceties like having the car washed, didnot occur, nor gas in the car, it ran out before leaving the parking lot and my son's friend had to go and get gas for it.Horrible experience

• Initial Complaint

  08/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased a previously owned 22018 Audi * * Premium Plus from Chantilly Audi in 2020. During the ******* Control Module safety recall, Chantilly Audi removed software from my car that ran the Hi Beam Assist function. This software was on the car at the time I purchased it and it worked fine until the safety recall. I have been trying to get the software restored since March 2022, travelled 280miles to and from the dealer during 4 visits specifically to fix this problem, made /received more than 20 phone calls to two Audi Costumer Care Representatives without sucess. Neither the dealer or Audi Customer Care will answer the phone or call me back. I would like the software that runs the Hi Beam Assistant to be restored to my car.

• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In Nov 2021, I was interested in having remote-start installed on my Audi vehicle. I contacted the local Audi Chantilly dealership and spoke with the Parts Department about my options for adding the remote-start feature. The Parts Department advised to purchase the Audi "key label" as it included remote-start which I could use to activate the feature on my vehicle. On Nov 8, 2021, I purchased the key label for $76.22. After receiving the key label, I called Audi customer service to set-up the remote-start feature on my vehicle because I could not figure out how to activate the remote-start. It was then on the call that customer service advised that remote-start was not included on the key label and further, that Audi does not provide the remote-start feature for any of their vehicles. I was sold the Audi key label under false information about its uses. With this new information, I did not proceed with activating the key label and instead requested a refund from Audi. Customer service was to look into the issue with Audi Chantilly and get back to me. Months passed with no response to my follow-ups with Audi customer service so I decided to escalate the issue with Audi Talk, the company that works with the Audi key label. On Mar 23, 2022, I was assigned ticket #******** and was advised the Audi Chantilly dealership would contact me and issue a refund. I've followed-up on the ticket twice since that time, and finally received a response on June 14, 2022: "Regrettably, as the vehicle tag is something you would still require to access remote services on the vehicle, we are unable to meet your expectation of reimbursing the cost of the tag." I was sold the Audi key label under false information about its uses for remote start, and Audi has and can confirm that the key label they sold me was never activated or used. I would like a full refund issued. I can even return the key label as it is of no use to me. I am requesting assistance from BBB to obtain this refund.

  Business response

  08/23/2022

  We have reviewed the information and will be refunding the $76.22 back to the customer's credit card

  Customer response

  08/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩