Reviews

On November 18, 2024, I brought my 2023 Range Rover Sport SE, with only ****** miles, to the dealership's service department due to a brake system warning light. Despite the vehicle being under warranty, I was informed that the issue was a brake booster failure. The service department provided a repair estimate of $8,200$5,200 for the part and $3,000 for labor.Misdiagnosis and Overcharging:I questioned the diagnosis and had my mechanic speak to the service manager, who remained firm on their findings, dismissing valid concerns. The managers attitude was rude and unprofessional. Seeking a second opinion, I took my vehicle to ********************* in ***********, ***Background:On November 18, 2024, I brought my 2023 Range Rover Sport SE, with only ****** miles, to the dealership's service department due to a brake system warning light. Despite the vehicle being under warranty, I was informed that the issue was a brake booster failure. The service department provided a repair estimate of $8,200$5,200 for the part and $3,000 for labor.Misdiagnosis and Overcharging:I questioned the diagnosis and had my mechanic speak to the service manager, who remained firm on their findings, dismissing valid concerns. The managers attitude was rude and unprofessional. Seeking a second opinion, I took my vehicle to ********************* in ***********, **.

DO NOT BUY OR SELL FROM THIS DEALERSHIP I had sold a vehicle to this dealership and 10 days after we signed the paperwork they said they no longer wanted the vehicle and threatened to have it impounded if I did not pick it up within 24 hours...Just so everyone is aware I Bought this vehicle from them and was a customer and this is how I was treated. They hid documentation of the sale saying "We no longer have those documents" Modified the vehicle I sold to them and listed it for sale before calling me, stating the car had issues which were MINOR... The ownership President did nothing about this and I almost lost out on buying a home because the sale did not happen. This dealership is full of Liars and Crooks. I highly recommend the **************************** Rover if you would like to buy a Range Rover.

If I could give Land Rover Chantilly 0 stars I would. Background: 2015 Land Rover Discovery, ******* miles. I have had only issues with this establishment since I started to take my vehicle there, starting 3 years ago. I took it there because my turbo charger was having issues. They replaced it and within 10 months it messed up again. Fortunately, it was still under the warranty and they replaced it for free. Recently, I took it back because I had a check engine light and a shake in my car. The service engine light was the timing belt which they changed for me. The shake in the car is a different story. They first said it was a broken motor mount. They changed it and said the car was good. When I picked it up the car still had a shake. I took it back and they said the other motor mount was broken and needed to be replaced. After that I received a call saying it wasnt the motor mount it was something that needed to be replaced in the right wheel area. I received another call saying that wasnt it and that they had to get the main Land Rover office involved. Eventually they said it was the transfer case. They changed the transfer case and the shake is gone but not I have a rattle in my car 3 days after picking it up. They say now that I need a new shock on that same side of my wheel they worked on where they thought the problem was. I am done. I have spent around $20K at this dealership, it takes them forever and what seems like they guess at what needs to be fixed and when that doesnt work they go to something different. Not to add that I did not have a rattle prior to going into their shop and now I do and somehow it is my fault because it is an old car and things can get broken when a car is being fixed. Ridiculous! I would not recommend this place for ANY car owner!

I recently had an incident that led me to never buy another Jaguar car ever. I have a 2016 Jaguar XF 35T. I have been the only owner and had it since Jan. 2017. The car has @49k miles on it. Last week I got out of my car and attempted to close the driver side door, but it would not latch. It would not close. I drove to the Jaguar LandRover of Chantilly dealer in Chantilly Virginia holding the door close all the way to have them take a look. The service representative (*******) said it would be a couple of days before they can look at it. A couple of days turned into 7 whole days before they even took a look at the problem. This wasnt the most outrages thing. The service representative (*******) said the problem was a latch assembly. It would cost @$950 to repair. The part was $327, taxes was @$24 and the other $597 was all labor. I ask the service manager (******) if they would consider waiver the labor, she said no.This is a Safety issueJaguar knows their latch assembly has a design flaw and is defective in this and other of their models. This is a serious safety issue when the driver door does not stay close. There are countless people complaining about the exact same thing on the Internet. People have been complaining about it since the 2011 models. Rather than take ownership of the flaw and safety hazard, they made the decision to ignore it and pass the repair cost to customers.Profiting from a design flawThe ************************************************* of ********************** is using the lack of action from Jaguar corporation to rip customers off. There are several videos on how to replace the door latch assembly. None of the full videos took more that ***** minutes to complete. Jaguar LandRover of Chantilly service charge 3 hours of labor ($597) for the exact same repair. I think it simply outrageous for Jaguar of Chantilly to charge customers $597 in labor cost for repairs of a safety issue and a plain and clear design flaw in their cars. This is classic case of dealership rip off.

The service department at Land River Chantilly is terrible. They have currently had my car for over a month and communication has been very minimal. No one calls to update what is going on with my vehicle and it is a struggle to get ahold of anyone there for information. They tried to give my car back to me at one point though it had not been fully repaired. When I brought this to their attention, they just shrugged and took it back to continue repairs. I will never buy any kind of Rover again simply to avoid their awful service departments.

I purchased a 2022 used Porsche Macan from this dealer in January of 2023 and was promised a second key in writing. The dealership has failed to provide the second key (approx. cost $700) and is totally unresponsive to my inquiries regarding when the key will be provided. I have tried calling the sales manager and the dealership owners without any response. Calling the dealership is useless. The phone menu just puts you in loop and many of the selections offered don't work. Happy to change my opinion if the dealership makes good on it's promise but not holding my breath.