Complaints

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my vehicle to the Pohanka Chevrolet dealership on 19 Dec 2022 because the brakes on my vehicle were squeaking. The dealership said the back brakes and rotors needed to be replaced. I agreed to the service. A few weeks later we still heard the squeaking but wanted to give it some time. We took it back in April 2023 and the service advisor said it was the back breaks that were squeaking and that the brand was known to have squeaking issues. However, they could not replace the brakes they put on. We didn’t tell them what kind of brakes to put on the vehicle and they should put quality brakes on the vehicle. We had no insight or input on what kind of brakes they put on the vehicle. However the brakes squeaks worst now than when we originally took the vehicle in for service. I would take a refund in the amount of $592.88 or high quality brakes that do not squeak

  Business response

  09/07/2023

  **./***************,

  Please bring your ******** in at your convenience. The brake pads are under a 2 year warranty. If squeaking, they would qualify for replacement under the warranty. If you have any questions, please give me a call directly.

  Sincerely,

  *******************

  General Manager

  Pohanka Chevrolet

  **************

  Customer response

  09/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  05/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used car from Pohanka Chevrolet for the purchase price of $11197.35. The purchase was made 4/22/23. I bought a 2013 ****** **********. My issue is when driving the car it fills with exhaust fumes/ carbon monoxide burning my eyes and giving me a headache. Not to mention my clothes smell bad. I called several times to try to resolve the issue but no attempt was made to resolve the issue. All I want is what I paid for, a car that I can drive that’ 

  Business response

  05/30/2023

  ********************,

  Thank you for bringing this to my attention. I am going to reach out to you today to discuss this matter. Feel free to contact me directly at any point and time at ************ or ***************@pohanka.com.

  Sincerely,

  *******************

  General Manager

  Pohanka Chevrolet

  Business response

  06/02/2023

  This vehicle will need to be inspected for any exhaust leaks and have a carbon monoxide test done. Upon further inspection, we can discuss a fair resolution.

  We are happy to assist in this matter. Please call me at your convenience so that we can discuss logistics. 

  Sincerely,

  *******************

  General Manager

  Pohanka Chevrolet

  **************

  Business response

  06/08/2023

  *** ******,
  
  I understand your frustration. Please let me know a good day that we can meet to get the vehicle checked out. I will purchase a carbon monoxide detector to verify if that is the issue. If it is not, my service team can check the vehicle in for a potential exhaust leak. If there is something wrong in that regard, we will absolutely work with you for a fair resolution.
  
  Sincerely,
  
  *******************
  General Manager
  Pohanka Chevrolet
  W: **************
  D: **************
  F: **************

  Customer response

  06/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have been up to the dealership in Chantilly, and your staff didn’t resolve the problem then. I have no desire to drive over an hour up there again. As I stated in the last email I sent you, If you set up an appointment at Pohanka in Fredericksburg I would go there. I’m tired of accommodating you when it was you who sold me this car that is a health hazard to drive. 
  
  Regards,
  
  *******************************
  

  Business response

  06/16/2023

  Not a problem those are our sister stores. Please call me at ************ and we can coordinate a time this coming week at one of our Fredericksburg locations.

  Sincerely,

  *******************

  General Manager

  Pohanka Chevrolet

• Initial Complaint

  07/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Traded in my 2013 ****** for a used 2016 Chevy ****** on January 24th 2022, on April 24th 2022 my check engine light came on & the car began shaking horribly. For 2 weeks I dealt with a nightmare, finding out I needed a whole new engine due to a cylinder misfiring. I called Pohanka Chevy multiple times & left voicemails & no one would return my calls. Pohanka ***** across from where I live is where I take it for any issues because the distance & they explained to me there’s no reason within 3 months I should be dealing with this & have to pay out of pocket. They had me in a courtesy loaner the entire time & was helping me the best way they could. I eventually spoke to a warranty manager at pohanka Chevy who was suppose to have the general manager give me a call but I never heard from him. They basically told me oh well because I didn’t purchase a warranty & the warranty they gave me was for 1 month or 1000 miles. I bought my 2013 ****** for 5,000$ from a side dealer to learn it needed a new transmission & the car began cutting off on me in the middle of the road at anytime so financially I was taking a big step I wasn’t expecting to but I knew I had to because driving a car that would cut off randomly with my children in the back seat wasn’t safe. So I figured going to a big company like Pohanka Chevy to purchase a car, I would get a more reliable good car. I couldn’t afford adding a big warranty & I was dreading how much my monthly payment would go up due to the fact I was only paying 100$/month for the ****** but again I wasn’t thinking Pohanka Chevy would be shady the way they were. Not to mention the day after purchasing the ****** I drove through the car wash & my whole roof was leaking but supposedly they had detailed it for me prior to pick up, I should’ve known then. After giving Pohanka Chevy 19,000$, 3 months later I had to pay 5,000$ out of pocket for a new engine, which put my family in a horrible financial place & we still to this day haven’t got out of

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 2/19/22, we went to Pohanka Chevrolet (dealer) with trade-in, Canadian 2007 ***** **** (trade-in). I purchased a 2022 *****, and negotiated the purchase down (to $76,196), which the dealership reluctantly did by inflating the value of the trade-in ($6,196). I was asked for and did provide a valid Canadian Title (Title) for this trade-in. The dealership accepted this Title, and we completed the sale paperwork on 2/19. On 2/25, the business manager, *************************, called us to tell us that we had to provide a valid Virginia title to the car, or pay them the $6,196 (trade-in value). Dealer is the expert in car sales, they knew or should have known that a Title being offered meant that the car was not titled in USA. When we were asked for the Title, and I gave them the Title, they accepted it. Dealer is not arguing that the Title is somehow fraudulent or encumbered, just that it is Canadian. Agreement only specified a valid Title, did not specify it had to be Virginia or elsewhere, and Dealer did not reject proffered Title at the time of signing. I would be willing to return the Tahoe after only having it one week for a full refund. The dealership keeps insisting on a Virginia Title or $6,196, and will not cancel the sale.

  Business response

  03/03/2022

  We have reached out to customer and taken care of any concerns he and the family had. He has agreed to drop all complaints as this was a miscommunication between two parites

  Customer response

  03/04/2022

  ---------- Forwarded message ---------
  From: ***** ****** <*********************>
  Date: Thu, Mar 3, 2022 at 9:19 AM
  Subject: Complaint 16817822
  To: <drteam@mybbb.org>
  

  
  Good morning,
  
  Please with draw my complaint (********************* vs Pohanka Chevrolet).
  
  Its because of the great work that organizations like you do that Pohanka Chevrolet and I were able to resolve our issues.
  
  Thanks!!
  
  Best,
  ***** & *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩