Complaints

• Initial Complaint

  07/18/2024

  Complaint Type:

  Facilities Issues

  Status:

  Unanswered

  More info

  Hello to whom it may concern, I am emailing regarding an ongoing issue with a property management company that has not been fulfilling its promises to its residents. I have been living within this property for at least four years and there were ongoing issues related to maintenance requests and mold within the residence. I have reached out numerous times with little to no resolution. Despite having many health concerns related to the mold, the property management company did not act accordingly to the lease terms. The lease terms strictly states that although mold prevention is the primary responsibility of the tenant-- the tenant also has the responsibility to report mold and mildew growth in a timely fashion. Additionally, once the property management company has been notified, the management company has the responsibility to respond to the request in eliminating the mold and provide a detailed report on how the issue was alleviated, which was not completed. Multiple maintenance requests have been made, but they are simply marked as "completed" with no true resolution of the issue. That said, I have chose to move due to ongoing maintenance and health issues and would like to terminate my lease; however, with multiple email and phone communication attempts, the management company has not reached back out in order to come to a mutual resolution. That said, I would like to terminate my lease and not be required to pay any additional rent or fees associated with vacating the property. Please feel free to reach out should you have any questions or concerns related to this matter. Thank you! Best, ******************

• Initial Complaint

  09/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I asked that my unused recycling can be removed from my property. I was told the group contract has been renewed, and it won't be removed. I live on a hill. I don't use the can. It is dangerous (an empty can topple in windy weather) and unnecessary for me to keep. I have limited parking and this unused can sits in my limited parking area. I am not asking for a cost adjustment. I am asking that my recycling can to be returned to the *** company. When I called the *** company they state they will remove it when the *** states it can be removed. Why is BlueSky so uncooperative on this matter? I am not asking for a cost adjust. I am asking an unused recycling can be returned. Other neighbors have had it removed. Why is ******* making this simple request so difficult?

  Business response

  10/20/2023

  We have requested from GFL to remove the recycling bin.  The issue began when this homeowner requested a reduction in their assessments due to having this removed.  *************** has a bulk agreement with GFL and the current board voted to keep the current services in the new contract.

  Customer response

  10/27/2023

  Hi,

   

  I understand the complaint was closed because of my non-response.  Here is my response:

   

  1. BlueSky is misreporting my position: I never expected fees to be reduced when I made the request.  They were being vindictive because I voted against bulk recyclingthey wanted to force me to keep the can.  After the vote, someone told me another neighbor never accepted the can; I was never told that was an option.  Yes, I voted, as a former board member, against recycling and knew the vote was for it.  But my request went like this:  remove the can even though my fees won't be reduced.
  2. I liked the response: they'll get GFL to remove the recycling can.
  3. Unfortunately, a week later, the can remains on my property.

  Could you please add this information to my reply?  Because the solution has not been implemented through removal, should the case be reopened?
  
  

  Business response

  10/31/2023

  GFL has been informed to remove the recycling can from this residence.  I have followed up with them to ensure it's been removed and haven't heard back yet.  As soon as we hear back, we will inform the homeowner.

  Customer response

  10/31/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  09/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Did not refund my full deposit and did not explain why

  Business response

  09/27/2023

  There was a deposit disposition refund letter sent on 8/29/2023 at 3:22PM EST via the online portal.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a traveling healthcare worker. I rent apartments with short term leases in the area I'm working. I am currently renting in ***************, ** with Bluesky property management. When I signed the lease the property management was with PMI. I paid PMI my security deposit and prorated rent to move in on May 27th. I got a call from ******************* from Bluesky the day before I was supposed to move in, stating that they were taking over. I was informed that PMI had given them all my payment information. When I logged on to Bluesky's website to pay ****** rent, I saw that it had me still owing the security deposit and prorated rent. When I paid ****** rent, the website took it as the security deposit and prorated rent. Leaving me still owing a portion of ****** rent. I texted and emailed *******************. I was informed that this would be corrected soon. Time went on and this still has not been corrected. None of my payment receipts are accurate. I have emailed and emailed *******************, but I keep getting excuses. I went to the office to pay July's rent with a check, thinking I could get a proper receipt. No, they just plugged it into their website, and printed out an incorrect receipt.I asked if the website can be corrected, and I showed them my receipts from PMI. I was told ******************* had to do it. She said hold on he's talking to someone. I waited, then a few minutes later she told me that he wasn't in the office. This is when I realized something is wrong. Not sure what, but he's not being honest, and I don't know why. August rent is now due, and the website shows I still owe a portion of July's rent, plus August's rent. All payments were made on time. I do not owe anything but August's rent. ******************* refuses to fix this issue. He has not returned my call. The last excuse he gave me was that PMI gave the funds to the owner and the owner needed to send them the check. I don't see what that had to do with me. I paid; my account should reflect that.

  Customer response

  08/15/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by BlueSky Property Management regarding complaint ID ********.
  
  Regards,
  
  *******************************
  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  **************** provided by property management has been patchy and frequently down. The service is part of the lease and is maintained by the property management. Frequent complaints to the online portal have yielded no response. Following are the series of outages that happened over the past week: 02/12/23 - Internet outage since 7pm - Property manager was notified immediately and a service request was initiated 02/13/23 - Internet was down the entire day and no action was taken 02/14/23 - Internet was restored at around 2pm 02/18/23 - Internet outage at around 10pm, property manager was immediately notified 02/19/23 - Internet was down the entire day 02/20/23 - Internet restored at around 10am 02/21/23 - Flaky internet connection since 12pm and internet was down again at 5:30pm. Property management was notified and no response was received. Management also abdicated their responsibility by sending us insufficient information and asking us to initiate a service request directly with ******** Raised a complaint to the director of Operations at BlueSky Property Management. 02/22/23 - No response at all from Property manager or director of Operations at BlueSky. Repeated phone calls to the property management go straight to voice mail. The only option at this point was to go in person, but even that has not helped resolve this issue. Just to be clear, internet is down for the entire apartment community comprising of 10 units. The internet is a responsibility of the property management as per the lease agreement - screenshot attached shows that the internet is a utility provided by the property management.

  Business response

  03/17/2023

  Hello,

  
  

  I apologize for the inconvenience and appreciate your patience as we worked through this problem.  I've detailed a timeline in response to the dates you listed in your message to provide a wider view of the situation and steps BlueSky took to remedy the situation.  I understand the frustration when the internet is unavailable; however I tried to respond and react quickly, oftentimes responding within 20 minutes of a request or email.  In providing ******* contact information, I was not attempting to abdicate responsibility, but rather provide a more helpful solution for residents to troubleshoot directly with the service provider as things on my ******* dashboard appeared normal with devices connected and speed tests running successfully.  Each time a problem was reported, I worked to address it as quickly as possible, including weekends and late/early hours outside of normal office time.  Feel free to contact me if you have any further questions or concerns.

  
  

  Sunday, February 12 - received maintenance requests that the internet was down around 6:30-7:30 pm and troubleshooted with ******* immediately. Modem reset remotely and texted with the resident regarding the issue.  Requested resident in the apartment where the modem is located to hard reset.  ******* dashboard showed multiple devices connected to the network at this time with speed tests running successfully.

  
  

  Monday, February 13 - scheduled service call with ******* technician for earliest available appointment on Tuesday, February 14 as remote troubleshooting was unsuccessful in resolving the issue.

  
  

  Tuesday, February 14 - met ******* technician on-site around 1 pm and replaced the modem with improved speeds as a result.

  
  

  Saturday, February 18 - maintenance request reporting internet outage comes in around 10 pm

  
  

  Sunday, February 19 - sent out notice at 7:45 am to all residents stating the ******* dashboard shows multiple devices connected successfully; advise all residents to reset router and reboot devices and let me know if they are still having connectivity issues.  Troubleshooted with ******* remotely.

  
  

  Monday, February 20 - sent out notice at 9 am to all residents requesting them to let me know their status as certain residents are able to connect while others are not.  Troubleshooted with ******* again.  Exchanged messages with the resident who stated he was able to connect using the 2.4 GHz band rather than the 5 GHz band on his router.
  

  
  

  Tuesday, February 21 - received instructions from ******* representative for residents to troubleshoot directly and sent out notice to all residents around 9 am.  Unfortunately I learned later on that the number provided is not helpful as agents request phone or account numbers from residents which they do not have access

  
  

  Wednesday, February 22 - chatted with an IT professional about the situation; he advised we may need to increase speeds if certain residents have access while others do not, as it seems a recent increase in bandwidth being used by residents is causing the intermittent connectivity for some.  Speeds upgraded to 750 mbps that afternoon and a notice was sent out to residents around 3:30 pm.

  
  

  Thursday, February 23 - sent out notice around 1:30 pm to residents advising that I see 10 devices connected, speed tests running at 895 mbps download/41 mbps upload.  Advised if they are still having issues to contact me directly.  Received a message from the resident around 9 pm that night indicating he was able to connect successfully through the *** and that he did some research and it was a router issue on his side.
  

  
  

  
  

  --
  

  *******************Senior Property Manager

  p:434-218-3540

  w:blueskypm.com

  e:*******************************

  a: ************************************************

  Customer response

  03/17/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, especially if future issues arise. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩