Business Profile
Auto Appraiser
Auto Appraisal Group, Inc.Find BBB Accredited Businesses in Auto Appraiser.
Reviews
3 Customer Reviews
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Review from Greg M
1 star11/07/2024
Horrible to deal with They just bully people who ask questions and dont want to explain their values I asked of comps used to get my values and it took a week to get a phone call Only one comp he was willing to share; 70k yet mine valued at 42k Rude and aggressive No one questions me after 40 plus years in the business Waste of time and money The appraisal process was not accurately explained to me I was told my vehicle and all the parts and improvements would be considered in the value But that was not true As a result, the value came in much lower as they would not consider improvements to the vehicle If they said, in the beginning, they would not consider a project vehicle unless it was complete I would not have paid them Since theyre not members of the bbb I doubt the care about misleading consumers and taking their money They just want the money Hope others will read this and go elsewhereReview from K. C.
1 star03/15/2023
Joining the honest reviews of this dishonest (no ethical values) group of money steelers. I was referred by my insurance company to them. I paid for a service to evaluate my car and as other customers say, they are refusing to provide report for my paid service, which I can send it to my insurance company. They even boldly and openly challenged me to take them to Consumer court, which eventually I am going to. This kind of people's/Inc's license should be revoked for their dishonest cheating the customer business. Will our Govt take any kind of action?
Auto Appraisal Group, Inc. Response
03/16/2023
This review is not an accurate representation of the service this customer requested. He did not hire us for an appraisal. This customer requested a value consultation regarding a diminished value claim. Which he did receive. Our website autoappraisal.com clearly states: "Auto Appraisal Groups Diminished ******************* is provided to assist you in determining if you should order a certified appraisal for a diminished value claim. Based upon the information you provide, this range will provide a verbal estimate of the amount that your vehicle has diminished in value and help you determine how a professional, certified appraisal could support your claim of loss. It is not a guarantee that your cars loss of value is within the given range. IT IS NOT AN APPRAISAL. It is based upon your description and is specific to your vehicle. An on-site inspection by a certified AAG agent is required to determine the actual amount of diminished value." We offer this option to callers to allow some research before investing in an appraisal. We don't want them to hire us if we can not meet their expectations regarding the claim.Customer Response
03/16/2023
Thanks for confirming to let all viewers know, we pay $75 for verbal info from AAG which can't be used anywhere. AAG is twisting it as I requested appraisal which is incorrect. I paid for Diminished Value range and whatever to be outcome, requested as a report. Is it wrong to ask/provide a report and receipt for paid services? Second wrong claim was, I was misguided by AAG was nowhere in their website says AAG will not provide report for this paid $75 service request and nor while making the payment over the phone. So, it's a scam to their customers like me. How in a world, any service provider scams the customers for $75 service request, would not provide any verifiable report which I can't use it further? If I am getting the report or money back in week from request date, I will have to let Consumer Protection Court Judge to decide on this scam.Auto Appraisal Group, Inc. Response
03/23/2023
It is unfortunate that you misunderstood the difference between the two services. Our website clearly states that our diminished value range service is a verbal estimate of the amount that your vehicle has diminished in value to help you determine if a professional, certified appraisal could support your claim. Our website also explains that should you decide to proceed with the certified appraisal, we will credit part of the $75 towards the appraisal fee. Both services are clearly defined.Review from J. g.
1 star02/25/2022
negative person who routinely gives bad reviews. That said my experience with this company was less than spectacular. ???????????? DO NOT USE THIS COMPANY ???????????????????????????????????????? We were interested in purchasing a **** ******** from a dealership in Georgia. We live in Kentucky so we decided to hire them inspect the vehicle. After they inspected it, based on their report , we agreed to purchase the vehicle. We gave a ******** dollar deposit and purchased plane tickets. When we arrived in Georgia, I found that the oil pressure Guage was non functional, the turn signal was not working and (more minor) all 4 tires had significantly less tire pressure than called for. After I requested a refund via email, Larry B***** called me. He was very rude and unprofessional. At one point he said the lack of air in the tires was *********, just like me.Auto Appraisal Group, Inc. Response
03/15/2022
No good deed goes unpunished. You contacted our office to order this inspection, told us you represented a dealership, and asked for a discounted fee, which we gave you. Our agent provided you with a detailed report, photos and consultations to review the condition, including areas showing wear and needing attention. After we provided the service to you, you inspected the car in person and made the decision to purchase the vehicle, getting a discount on the asking price of the vehicle. Your purchase agreement is between you and the seller. We do not guarantee the seller’s vehicle. We do not give refunds after services have been provided.Customer Response
03/15/2022
Good deed??? Ha ha ha. You charge way more than your competitors. I mentioned that I was in the car business, not that I represented a dealership (yet another un truth) . I was helping my son purchase a corvette for himself. Long story short, we paid you to check a vehicle out to see if it had any obvious faults. Your company missed three. Oil pressure gauge was inoperable. Turn signal was inoperable. Tire pressures were all very low. When I brought this to your attention, the OWNER of the company called me "garbage". So if you are needing a vehicle checked out and want to be treated like this, this is the the company to consider!
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