Reviews
1 Customer Reviews
Review from Nick K
1 star11/04/2023
Needed a gym for 2 months total. Was told at front desk when I signed up that my best option was to pay higher monthly fee. Was billed an ANNUAL fee 45 days into my membership. No problem I told the front desk I understand, but now that I moved I am calling in to cancel. “You must come in person or send a certified letter” was her response. Then why did front desk say that it was okay for me to cancel once I moved? Now I will spend more of my money to get certified mail to their gym and cancel that way. The gym itself is FILTHY!!! Bathrooms smelled of a outhouse every time I was there. No scales in the entire gym. How do you track progress with no scales? Weights are all mismatched (some rubber coated plates were damaged) and most of the bars need replacement/oil (except the bars in the powerlifting section) deadlift platforms needed replaced probably 5 years ago. It’s not safe to use as they flooring is uneven. ALOT of the machines need some repairs. Bicep curl machine where you add free weights is practically unusable and not safe (rubbing). Floors in dumbbell area is not ideal either. The one cable machine is not in the best shape either. In conclusion, if Arnold walked in here I reckon he would not be impressed. From staff training during membership signups to equipment maintenance, all the way to cleanliness….this place needs an overhaul. Hopefully owner will read this and take action. Colonial Heights needs a good gym to throw around heavy weight and this is the best we got?! Disappointing… Compare this to Midlothian golds…night and day difference
Gold's Gym Response
11/14/2023
This is in reference to BBB case # *****
I spoke with *********************** regarding his account with Gold's Gym Colonial Heights. He requested for his account to be cancelled and I was able to help him and cancel his membership. ************* was very appreciative that I reached out to him and for hearing out his review. Also,************** is very happy and satisfied without any further complaints.Thank you!
******************************* - General Manager Colonial Heights
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