Complaints

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted Warranty Solutions since last year after I got rid of the vehicle 9/28/2023 and want to receive my prorated amount. The email trail is back and forth between Warranty Solutions and some other 3rd party company. Warranty Solutions states they sent a check to the dealership Battlefield Ford of Culpeper and I want my prorated refund. I am filing a complaint against Battlefield Ford of Culpeper because Battlefield **************** is no longer in business under that name and was bought out 2-3yrs ago. They are now *************. I've tried a BBB complaint against Warranty Solutions and am getting NOWHERE and at this point this has gone on for too long.I do not reside in the state of ******** for almost 2yrs now and would like a refund check sent to me for what's rightfully mine in a refund amount since the vehicle, 2017 **** Edge, is no longer in my possession since 9/28/2023. It sounds like Warranty Solutions is not taking ownership and has passed the torch to Battlefield Ford of Culpeper, ********. I really want this resolved as soon as possible please.I attached the email trail and also the original cancellation request of the warranty purchased. Please let me know what else you may need.

  Business response

  02/26/2024

  This issue has been resolved

• Initial Complaint

  12/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealership sold ** a used Audi and gave ** the **** dealership warranty under the impression that it would cover all service done on our vehicle whether at a **** dealership or an Audi dealership we then found a couple issues with the vehicle and took it to a **** dealership 2 days after dropping it off they told us they could not service it to come get it that we had to bring it to Audi.The Audi dealership inspected the car and found over $17,000 worth of repairs needed for the car the car's original price was only $14,000 the **** warranty would not cover all of the charges and hours for labor that we needed for the repairs the remaining balance was **** the **** dealership wants no part helping resolve this situation and has been hard to deal with ever since

  Business response

  01/07/2023

  Mr. & Mrs. ********;

  Purchased the Audi 11/21/2022 witch we had serviced and found no issues did basic maintenance to the Audi. We had no idea of any issues with vehicle when *********** spoke to me on the 29th of December telling me they were bringing the vehicle back because of issues they were having with supposed needed repairs at the Audi dealership. we tried to see what the issues are with the vehicle from Audi mainly that timing chain had stretched the Audi store did not really seem to want to repair the vehicle so they were charging a lot more for the repair than the book time says to pay. 

  Battlefield tried to help but things became very confusing between the Audi store the ***** and the warranty company it is really out of our hands 

  *****************;

  Battlefield Automotive 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩