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          Business Profile

          Dentist

          Lawrence A. Hayes, D.D.S., PLLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Dentist.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/18/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On January 1, 2024, I was treated by a dentist in Dr. Hayes' practice. The dental care was excellent. When checking out, I was told that my share of the cost after insurance was $189.00 which I paid with my **********. On January 10, 2024, I checked my EOB from my insurance company, and it stated that they paid Dr. Hayes $176, leaving my share at $13.00. I went to Dr. Hayes' office on January 15 and the office manager confirmed that I had a credit of $176.00. I asked when I would receive payment for the credit and was told that they cut checks quarterly for over payment and did not know when I would receive my money. She took my name and offered to look into the matter for me. On January 18, I returned to the office and was told that they did not know when I would receive my payment. That they paid patient's credit balances about quarterly whenever the doctor felt like it. I am 69 years old and live on a fixed income. $176.00 is a lot of money to me. It seems unreasonable to ask a patient to pay an estimated amount when service is received but if the patient is over charge, the dentist will issue the credit "sometime".

            Business response

            01/22/2024

            Mr. *****,I am so sorry for this oversight.  I have instructed my office to contact you to let you know that I will be issuing you a refund next Monday 1/29/24 when I am back in the office.  I’m currently attending a dental continuing education conference and will be out of town until then and again I apologize for any miscommunication.  Thanks so much for your loyalty and trust in us for your dental care.sincerely, Lawrence A. Hayes DDS

            Customer response

            01/22/2024

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *****

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          288 Piney Forest Rd

          Danville, VA 24540

          Visit Website
          (434) 797-2357

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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