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          Business Profile

          General Contractor

          Van Metre Companies Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in General Contractor.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Van Metre Companies owes me $187.82 (plus interest). There are two attached documents: the first is a screenshot of an email chain in which a Van Metre Companies representative confirmed I am to be owed a credit of $187.82 as of the termination of my lease agreement and returned reimbursement form. This email confirmation is time stamped at Aug 3, 2022 at 1:12 PM. The second attachment is my returned & completed reimbursement form which was delivered to multiple Van Metre Companies representatives via email (dated Oct 29, 2022 at 4:18 PM). It has been over 9 months since the reimbursement form was delivered to Van Metre Companies. I've since sent multiple inquiries to multiple Van Metre Companies employees and I have still not been sent this money via check as promised in the terms of my lease agreement and by the Van Metre Reimbursement Agreement. In accordance with Chapter 3 of District of Columbia Housing Regulations, I demand interest for this debt at standard rate of 10% (monthly compounding), bringing the total amount owed to me as of August 8, 2023 to $202.84. I also hereby notify Van Metre Companies that interest will continue accruing on this debt each day until I am sent this payment plus the correctly calculated interest via check to the address listed in the reimbursement form.

            Business response

            09/01/2023

            Thank You for reaching out.  ******************** has been contacted and it is our intention to provide a satisfactory resolution to this dispute.  An update will be provided once a response is received from ******************** and the refund is issued.  

            Customer response

            09/06/2023

            On September 1, I received a voicemail from a Vanmetre representative regarding my complaint. The representative instructed me to call him back. I called the number provided in the voicemail today (Sep 6th). A different Vanmetre representative answered my call and took down my information. I told them that I'd like VanMetre please email me at ******************** with information about their resolution. 

            Customer response

            10/13/2023

            VanMetre successfully resolved my complaint and I would like to reflect that on this complaint record. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 74

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          9900 Main St Ste 500

          Fairfax, VA 22031-3907

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          (703) 425-2600

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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