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          Business Profile

          Ecommerce

          Gold Leaf Marketplace LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Ecommerce.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/05/2023

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I placed an order with "Gold leaf marketplace" on May 15 2022.I received no confirmation and no tracking number. Just order number 1660.On June 2 2022 I reached out inquiring about a tracking number. No response.On July 19 2022 I received an automated email that my order was on the way (but there was still no tracking number provided)I reached out again on September 9 2022 that I still had not received my order. No response.Finally accepting that I probably got scammed.

          • Initial Complaint

            11/15/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered an item from this company back on 5/10/22 (order #****) I was told it would arrive before Fathers Day. I have emailed the company multiple times for updates and tried to call the number associated with the company and have received no response. The phone number goes to a ****** phone number that you cannot leave messages on. They said the item shipped in July but never sent a tracking number and when it was requested I received no reply.

            Customer response

            11/30/2022

            [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            At this time, I have not been contacted by Gold Leaf Marketplace LLC regarding complaint ID ********.

            Regards,

            *************************

          • Initial Complaint

            10/28/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a product in May 2022. Got an email 2 months later (on July 19, 2022) that it shipped. I have not gotten the item. Ive emailed several times and am not getting any replies.

            Customer response

            11/14/2022

            [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            At this time, I have not been contacted by Gold Leaf Marketplace LLC regarding complaint ID ********.

            Regards,

            *********************

          • Initial Complaint

            09/08/2022

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            On August 21 2022 I saw an ad it was a toy story pizza maker it said ***** today only so I purchased it and they tried to take another ***** off my card but my bank notified me and ask did I authorize a payment of ***** I told them no I only authorized a ***** payment but it took the ***** payment out I was ok with the ***** payment but haven't received the pizza maker yet

          • Initial Complaint

            08/31/2022

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I placed an order on 5/11/22 for $29.99. I got the confirmation email and they took the money through Shopify. I emailed them on 6/3/22 asking for an update on my order. They responded on 6/6/22 stating they were having delays in shipping due to order volume. On 7/19/22 I got an email stating my order had shipped. On 8/15/22 I emailed asking for another update. I havent had any updates or responses since the email stating my order had shipped. Never received a tracking number. Order number was ****

          • Initial Complaint

            08/27/2022

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I ordered an item on June 27th. I downloaded the Shoppe app to track it. There has been no tracking information provided. After asking for tracking information I was told there was a delay and I would get one when it was available. Never received one. I have contacted the seller several (3 and one through the app) times asking for a refund at this point I get no response. No tracking, no refund, no response at this point. I am out $59.99

          • Initial Complaint

            08/23/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I saw an advertisement for this company so i purchased a product for $9.99 on August 21st with the ordber ID of #****. I received two email confirmation for my order with promise of updates on tracking but no provided tracking number. On August 22nd I received another charge on my account of $29.99 with a third one to ensue on the 23rd for an additional $29.99. I attempted to contact them through the number provided on the bottom of their website (https://thegoldleafmarketplace.com/) and it connected me to another automated phone scam about lifealert. Due to these transactions still being pending Discover said I needed to try to contact them and they once the charges are posted they can go on with the dispute process.

          • Initial Complaint

            08/09/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered from Gold Leaf Marketplace in May of 2022. It is now August of 2022 and I still have not received my ordered product. I received notification around the beginning of July that it had been shipped, but I have not been provided with a tracking number.

          • Initial Complaint

            08/07/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I paid 2 amounts of around $4 and $5 to this company, and was charged for it, but today I am noticing that this company has charged me an additional $25 and $30 charges with no explanation. I never paid these amounts to the company, I only paid the $4 and $5 and never authorized any other payments. I also was careful to read the terms, and there was no mention of additional charges or any sort of extra fees. I would like a full refund of the $55 that I was charged, seeing as how I never authorized it, I didnt receive any sort of product or service, no confirmation or anything, and did not sign up for any sort of subscription or extra fees. I suspect that this business is a scam, based off of the other reviews I am reading on the BBB database. This is a major inconvenience and I want my money back in full as well as confirmation that I will be receiving the products that I did pay for.

          • Initial Complaint

            08/07/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Purchased an item on July 7, 2022 that has not been delivered. I have reached out to the company numerous times to ask for tracking information and have received no responses.

            Customer response

            09/06/2022

            [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            At this time, I have not been contacted by Gold Leaf Marketplace LLC regarding complaint ID ********.

            Regards,

            ***************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10008 Shadowridge Ct

          Fredericksbrg, VA 22407

          Customer Complaints Summary

          19 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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