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          Ecommerce

          BloomsToday
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

          Additional Complaint Information

          Customer Complaint:
          Some consumer complaints question monthly membership fees concerning the company's Blooms Rewards program, and allege that they had not authorized them.   In order to obtain some discounts advertised on-line, consumers must sign up for a Blooms Rewards membership, which has an initial charge of $9.99 and which authorizes the application of a monthly membership fee through the charging credit card.     According to information provided by the firm, not all advertised prices require membership enrollment.   For those advertised product prices that do require membership enrollment, company complaint responses refer to authorization steps at the time of purchase.    Although the company indicates consumers can cancel enrollment in the Blooms Rewards program online, some consumers report difficulty cancelling enrollments with the other associated trade styles that link to the Flowers Today site.
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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/05/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            This company signed me up for an ongoing membership. I declined the discount and only purchased from them once. I have been charged for 8 or 9 months of $10. I have disputed these charges with my credit card each month and been granted a refund. When I contact the company they "don't show I have an account" so there is no way to fix this.When searching for the corporate office to contact online I see hundreds of other people who have the same problem.

            Business response

            05/31/2022

            We have reviewed your account and see that you selected the option to join Blooms Rewards to get $25 off your order placed on 10-1-2020. This offer must be chosen by selecting to add the membership to the shopping cart. Upon joining, you receive an email confirmation with the instructions for logging into your Blooms Rewards Account and information about the membership fee. At your request, we have canceled your membership and refunded the balance of payments ($69.92) that were not processed as a charge back with your bank. Please feel free to contact us if additional assistance is needed.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 3/25/2015

          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          13575 Wellington Center Cir Ste 101

          Gainesville, VA 20155-4060

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          (800) 520-0573

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          Customer Complaints Summary

          39 total complaints in the last 3 years.

          28 complaints closed in the last 12 months.

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