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          Business Profile

          Mailing Services

          The UPS Store

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mailing Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/29/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On Monday, June 26 I paid my local *** to expedite a package to my daughter at college. I paid $12 to ship the package overnight.She was out of town on a school trip when the package was delivered on Wednesday June 28 and picked it up today June 29. They charged her a pickup fee of $10. At no point was it disclosed if I shipped to another UPS store there would be a pickup fee. And, the pickup fee is egregious for holding onto a package for about 24 hours. There is no way I would have shipped the school materials she needed for class for $22 - the replacement cost for the items would have been far less.In addition, there's no way to file a claim for this money on their site without two numbers that were on a piece of paper I threw away once I confirmed delivery at the destination store. So yet another blocker for the customer to file a claim directly with them.They need to reimburse me for the fee that they never disclosed.

            Customer response

            08/04/2023

            [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            At this time, I have not been contacted by The UPS Store regarding complaint ID ********.

            Regards,

            ***********************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 37

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7330 Staples Mill Rd

          Henrico, VA 23228-4122

          Visit Website
          (804) 266-3477

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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