Reviews

Terrible experience with bed bugs and management. Talked to manager Mylyn ******* ******* and she stated that I brought my own blankets from home and they had the room checked for bedbugs but could not find anything other than dead bugs. I have pictures, I picked some of the bugs up and put on a paper towel and showed management which they snatched the paper towel out of my hand and kept. They moved us to another room and told me I was responsible for my own washing of clothes (I did not want to bring them home) so I spend my whole day Saturday in the laundry washing and drying clothes. No one helped me move any of my stuff to the other room the Embassy provided, there were 4 adults and 2 children and I was the only one that was able to pack everything up and move which took me several trips to get to another room and I have had 7 back surgeries and am limited with lifting and walking. The management on duty at the time acknowledged the bed bugs and all the pubic hair on the mattresses but after I tried to at least get compensated for all my laundry the story changed. Also the management on duty first told me to leave everything and they would get it washed and dried in their commercial equipment so we could make sure none went home with us. After speaking with Mylyn, she made me sound like a nasty individual that brought these from home and she was so condescending. First of all if that was the case my daughter's house would have been infested also and that is not the case. I am employed with a company that does a lot of government work, anywhere from Blackhawk Helicopter Blades to Nuclear Parts and I have many of recommendations to show that I would not treat anyone the way that I was treated and let alone the stories changing numerous times from Embassy staff. I am 61 years old and this is the first time I have ever filed a complaint but feel like I was treated like a filthy individual.

The hotel Fraudulently claims they have an "indoor pool." Upon arrival and trying to use the indoor pool, we discovered the water was freezing cold and unusable. We told the hotel staff. The staff acted surprised and told us that someone had just been there that morning (1/17/25) "working on it." We were upset and cancelled the reservation for the following day. Later in the evening of 1/17/25, we decided to stay in hopes that the pool would warm up but 1/18/25. But when we tried the "indoor pool" the second day, it was still freezing cold and unusable. Upon notifying the staff, we were told by a different staff member that they do not heat their indoor pool at all. We also told the staff that we had stayed the second day because we had just tried to use the **** warm "hot tub." But this didn't work either because families had their young children Repeatedly Running and Jumping into the middle of the barely warm "hot tub" and splashing us in the face etc. The particular child had to land mostly dead center of the "hot tub" so that he didn't get injured by landing on the concrete seating ledge around the inside of the "hot tub." And the family was doing this because they couldn't swim in the Ice Cold "indoor pool," either. We had to just get out of the "hot tub." We asked for a refund and did leave the next day of 1/19/25. After our repeated calls to Hampton Corporate, we are still being charged $118 for 1/17 and $157 for 1/18. We only received back our ***** points but the price increased. The original charge as going to be $206 for both days, not $275. So, they gave us nothing back by increasing the charge for that second day.I have repeatedly spoken to Hampton Corporate and was told there's nothing they can do.Hotel is a complete ************* Disgrace. Hampton Corporate for inappropriate for doing "nothing."