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          Business Profile

          Online Retailer

          Goldn Paydirt

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/07/2023

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I ordered 5 bags of pay dirt. Which I never received. He supplied a tracking number but it says delivered in or at mailbox but no package was received. I've contacted them and they don't reply. And if this is real gold like they say why wouldn't you request a signature especially when they are claiming to put so much gold in every bag

          • Initial Complaint

            06/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Their advertisements state that there is a gold nugget in every bag. I purchased 2 bags, and all I got was sand.....not even a flake in 2 bags

          • Initial Complaint

            05/16/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This company's ad came across the internet one day so I decided to take a look. Big Mistake! They now text me upwards of ten times a day. I've tried to opt out, sending them an email and I tried call them. Now they text me anonymously, emails dont go through and the phone number is to a voice message stating for you to use the email address to contact them. This is harassment and it's even criminal.

          • Initial Complaint

            12/20/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We paid $164 for 2 bags of paydirt and only received one bag. GOLDN Paydirt relates that we received all we ordered but we only recieved one bag . It was ordered in November and we want the original bag we bought first, then they offered another bag for 94$ more with $19.50 as a reduction from original price, the only one we received was the concentrate 3.

          • Initial Complaint

            12/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This company sells gold paydirt which I do know is a risk purchase but the company is being fraudulent in their listings. They sell bags of dirt at different prices and the higher priced bags have words like Elite and they try to make you think it's from a different part of the mine or river ans with larger material in it. No matter how much you spend you get the same material, no different in size or gold amount. The little amount of gold you find plus the lack organic material such as leaves and twigs and the sand being bone dry tells me it's even from a river or active mine. It is all just regular sang you can buy with very small amounts of gold thrown in. I found about $10 worth of gold after spending nearly $400 on paydirt. If it really was from where they claim then when panning out the finer stuff there should be at least a good amount of gold flour which there isn't. I know it's a chance listing and I am out the money but I feel like they used underhanded techniques to sell their items. The seller won't even respond to messages. I purchased the items directly from them on *****

          • Initial Complaint

            11/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered one bag of con's its dirt with gold in it but when i checked out they added one more bag to the order and took money out of my bank account for two bags and when i tried to get on the site to complain it said the site could not be found and i have tried to call them but the number just keeps ringing busy and i just would like to get my money back for the second bag that they charged me fifteen dollars more for than the first bag

          • Initial Complaint

            11/05/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Goldnpaydirt sends text with specials when you click guarantees museum quality nuggets in every bag. I have shipments saying delivered I never received. Then out of the ones I did recieve out of 8 bags 6 of which said guaranteed big nugget in every bag plus 3 times amount. Well in all the bags I found one tiny sliver and I mean tiny wasn't even sure it was gold still not. Not 1 large nugget let alone in every bag as advertised. They advertise at least small pieces in every bag and the ones I ordered supposed to guarantee large nugget in each bag yet found 1 tiny tiny piece with all the bags combined. I would like the company to either fulfill the promise of the museum pieces as advertised or my money back for falsey advertising and making guarantees that they don't have any intention to fill.

          • Initial Complaint

            09/18/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I made a purchase based upon their FRAUDULENT ADVERTISING Its value turned out to be 1/10 of the purchase price. Their advertising should not be allowed as it is not Truthful. I tried to CANCEL the order but was told it had already shipped which was a lie. Upon tracking, only the label had been created, it had not shipped. They did not cancel, I did not receive my money back. This is ALL poor business practices, but this is a CRIMINAL COMPANY!

          • Initial Complaint

            07/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            they text me 5 or 6 times a day for the past month thats over 100 text so far. the text # is***** i can not block them on my phone and i can not text back it goes failed when i try, their phone is a recording and their email is false i just can't get a hold of them to have this stopped im 70 yrs. old and this is driving me crazy .PLEASE HELP ME with this company goldnpay dirt .thank you very much

          • Initial Complaint

            06/04/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased pay dirt from them which in the ad guaranteed a museum quality gold nugget in every bag. It was a buy 1 get 1 for a discount offer so I took advantage of the deal and placed my order. When the pay dirt arrived, the bags were small but sealed. As I went through them there were no nuggets and maybe a total of 15 flakes between the 2 bags of dirt. I tried contacting them via phone and email numerous times to no avail. Each email included a screen shot of the ad I click on and purchased to verify I wasn't making it up. It has been months and I still have not gotten a response. I only want what I paid for or my money back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          Merrifield, VA 22116-3723

          Visit Website
          (609) 666-2501

          Customer Complaints Summary

          17 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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