Reviews

I am writing this review due my terrible experience with Advanced Plumbing.I called Advanced Plumbing to come and service my hot water heater. It was not providing enough hot water.I had lived in the house for a few years and had never had an issue with the water heater.The technician said that the water heater needed rebuilt. After he rebuilt it, I had hot water. I paid the invoice of $651.00.The next day I was walking through the garage to go to work and I noticed water leaking out of the water heater. I took a picture and sent it along with an email to Advanced Plumbing. The responder said that she would talk to the technician. She wrote me back and said that the hot water heater was already like that so it was a preexisting condition and that they would charge me a $60.00 trip charge as well as the cost to fix the water heater. Obviously this was insane. I went back and forth with them for a few weeks and they were uncompromising.I decided to call another plumbing company. The technician from the new company inspected the water tank and said that it needed replaced.I told him about the previous service from Advanced Plumbing and he said that it should have never been rebuilt because the bottom was starting to rust.His view was that they were either incompetent or wanted to make more of a profit by rebuilding the water heater. Due to how they had treated me I went with the latter.I paid for the new water heater and sent correspondence to Advanced Plumbing telling them what had occurred. They were uninterested and declined to offer me any type of relief or compensation.I am writing this review in the hopes of warning other potential customers. I never have a problem paying a fair price for services but it really bothers me to be ripped off and taken advantage of. I feel like Advanced Plumbing stole from me.This is the Advanced Plumbing located at: ***************************************************************.