Complaints

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I initially contacted this company to provide a quote for commercial security services and to fix a door that is controlled to open. Someone has been out 3 times and the services were not completed but yet I am being charged monthly for services. I have spoken as well as emailed the sales representative several times. She is now passing me to others and each person has no clue what is going on. I requested to speak to a supervisor. I was told I would be copied in on the email. I was then told she could not copy me in the email but sent me a separate email. I have not received any resolution to my issues. I am very disappointed in the services and the poor communication experienced.

  Business response

  06/24/2024

  Hello,

  It is my understanding that this issue has been worked out. We apologize for any inconvenience you experienced while we worked through the problems on your system. Please let us know if you have any additional concerns or need assistance with anything else.

  Thank you!

• Initial Complaint

  10/23/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We are being sent to collections for a debt that is not accurate or lawful. Our contract has not been violated and nowhere does it stipulate the reasons we are given for being sent to collections. We've offered to work with ****** ******** in numerous ways to continue the security system contract and the payments. The payments have not stopped, we have the new owner paying for them, and still, ****** ******** is sending us to collections. The contract does not state anything about moving, or subleasing the service. They refuse to show where we've signed anything to that effect.

  Customer response

  10/31/2023

  I am looking for resolution. The business is threatening to send me to collections. 

  Business response

  06/13/2024

  Hello,

  It is my understanding we have worked this out and the issue is resolved. Please let me know if this is not the case, and we are happy to assist in anyway possible.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, my complaint is against Johns brother security. I began receiving emails, saying I was going to be placed on collection for non payment. I emailed then, asking them for a validation of contract. The company sent a previous contract with another different company. Which was ******** Which was no contract was struck between me and John Brothers I asked them if there was a clause in the contract for a buyout from another company or merger and there was no answer and the company asked me to do a 30 day termination email I did and stated I would contact the *** if this would continue sent me another bill or like 8 emails in a row with the same bill

  Business response

  08/22/2022

  Business Response /* (1000, 5, 2022/07/19) */ We sincerely apologize for any confusion. Johns Brothers Security acquired ********** Security Division on February 1, 2022. We tried to inform all ******* customers of the acquisition through multiple letters and emails. Once the acquisition was finalized, your account was transferred into our Central Station where our dispatchers have been monitoring your system for security and fire alarms. In doing so, you began receiving monitoring invoices from us. We received your formal cancellation request on Friday, July 1, 2022. Your cancellation is being processed, and your system will be deactivated on Friday, July 22, 2022 at 10:00am. Once the cancellation is complete, your security and fire monitoring will be discontinued. If you have any questions or concerns, we would be happy to assist you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩