Complaints

• Initial Complaint

  11/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Account # *********96 On 3/9/2022 I had an emergency and went to the ER. I received a bill and submitted an application for financial assistance. After submitting my application I waited until October for them to make a decision. The claim was denied for submitting documents after 30 days of the request. It was requested in April but the letter was in an online portal I was not aware until July after I kept checking on status and sent them in July. No one ever said it was an issue I just kept being told we are reviewing it. Even though I asked about the claim being held until a decision was made they did not and sent it to collections, I appealed and they approved my request partially. So finally some relief 11/15. I try to pay it Maryview refuses even though I am offering the full amount they won't take it. I call the collection agency and they have no record of an approval and say I owe ******* instead of the ****** that I should now owe. So Maryview refuses to take it and the collection agency says I owe more. I called and spoke with Nadia who would not transfer me to a supervisor and when I asked if she was refusing she puts me on hold claims no one is available and I will get a call back I won't hold my breath. In addition the collection agency wants to charge a fee to make a payment. I have been given the run around for months and if they had not taken so long to review the application it would not be in collections but they refuse to take it out and just let me pay it.

  Business response

  12/08/2022

  This complaint was forwarded to and received by the Patient Advocate for ******** ******* ****** on12/8/22. However, the party or individuals that must respond to this complaint is our offsite Billing Department for Bon Secours Mercy Health. This complaint has been forwarded to Billing for a review and response directly to you. On their behalf, please allow an extension of time (up to 30 days) for a response.

  Thank you.

   

   

  Customer response

  12/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  07/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to the emergency room for approximately ** minutes, I was seen almost immediately and approached by a doctor, asked a few questions about my issue, they then left and registration approached me, told me my bill would be *** dollars. The doctor came back, applied some medication, and left me with a 10ml drop bottle of Hydrocortisone which was more than enough for my issue. I received the itemized bill of ********** ********* for a **** bottle of **************************** ********* for emergency department visit level 3

  Business response

  08/30/2022

  Business Response /* (1000, 8, 2022/08/05) */ Thank you for allowing us the time needed to review and respond to the inquiry. The complaint was forwarded for review to ******** Health ********* who processes the coding and billing for Bon Secours Maryview Medical Center. The results of the review from Ensemble is as follows: The patient felt that the diagnosis should have been screening but we used what the physician put on the order for the test which was not screening. If the diagnosis is to be changed, we must get a revised order from the doctor. We are not allowed to change the diagnosis without it. Should you have any questions or concerns about our response, please reach me at the contact information noted below. Business Response /* (1000, 11, 2022/08/05) */ ***Document Attached*** CORRECTION for the response to Case #XXXXXXXX is attached. Consumer Response /* (3000, 13, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) No explanation of overcharges regarding thousands of dollars for a single 10ml bottle.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩