Reviews

Through my home warranty, A.W. Holmes Contracting was assigned to provide service. I would just advise others to opt for another company. Customer service through the office (including the manager) was non-existent. I had false promises about the date of service and coming out day after day, but wanted us to leave the water off until they arrived. They required us to pump water out and refused to go under the house if there was any trace of water (but they are plumbers). I was threatened several times to have my claim cancelled by "the manager" who was nasty any time I called for whatever reason, often jumping to conclusions before she even began talking to me. We ended up getting a quote with a $**** out of pocket expense for Suits, plastics, pumps to be able to get to the area. It was ridiculous because what plumbers don't have suits and plastic and we already had to get a pump to have the water cleared out before they came. But $**** for those specific items while we were quoted **** for the actual repair/pipe to be replaced. Luckily, we were able to get another contracted after the assessment and quote, because there was no other reason for the $**** out of pocket other than scamming people out of money for an issue that of course had to be resolved. Lastly, though the technician seemed "less" condescending, he was nice/nasty but often ******* ********** ** ********* when he arrived for the service. It's clear that this company is a part of the warranty network for the money, yet doesn't prioritize those contracts and had no issue treating those customers like a last option that should be grateful with whatever service they were "willing" to provide.

Your warranty company didn't cover your entire claim. We were notified you took a cashout and they closed the clam.

If you have a home warranty and have been referred to A. W. Holmes for service, please do not use this company. A. W. Holmes is dishonest and a rip off. A service call was placed on November 15, 2023 with a completion date of December 14, 2023 (one month with no hot water). Home Warranty paid for the water heater and labor. The reason for the delay, could not locate an ****** *** ***** ******. I personally located one within 5 days. An itemized statement (see below) was received informing me that my out-of-pocket balance would be ********* yes *** ******** **** ******* *** ************ ******s. That was LUDICROUS! I went into the office on December 4, 2023 to inquire about the additional charges and this is what the itemized statement reflected: Item Charge/Cost Water line modification ****** ******* **** *** ****** *** ************ ****** explanation Vent ************ ****** *********** *** *** ****** **** ****** ****** ***** *** ******* ******** **************** ******** **** ** ***************** ******** ** **** **** ** ******* on Dec 27, 2023 to schedule an appointment for an inspection and was informed that A. W. Holmes DID NOT APPLY FOR OR WAS ISSUED A WORK PERMIT I went to **** ***** and priced the drain pan, ball valves, thermal expansion tank, water heater connection kit and water heater installation kit for under *******. A formal complaint and an investigation has been launched into A. W. Holmes dishonesty and price gouging.

Our company charges warranty company pricing per their price guides. Your policy did not cover the water heater upgrades or modifications. The warranty company could not locate your water heater in a timely manner, not us. We provided a permit and inspection, which passed. This job is complete.

Do not use them. They tore up my yard, dug a 50’ long by 4’ deep trench. They do not respond to you. This nightmare started on Oct 16, 2023. They finally scheduled me on Nov 9 and 10. They showed up the first day at 1, after they said they would be there at 8. They worked for 2 hours, and left. Did not show up on Nov 10, when I called to see where they were, they said they were not working because it might rain! On Nov 13, they dug the trench, and left it open. When I asked them to put ply wood over the trench so no one would get hurt, they refused. After taking 3 days off, they still haven’t finished the job! This is the level of professionalism you will get if you hire them.

Our business like your is open Monday-Friday and you wanted us to work only on Saturdays which is unacceptable.