Complaints

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My roof was damaged in March of 2022 and my insurance company approved the lowest offer being ****** Roofing. The roof got completed on May XX XXXX. On July XX XXXX I woke up to the ceiling leaking right at the heat stack. I went onto the roof and to my dismay I saw the flashing around the heat stack had not been replaced or "appropriately flashed into the new roof" as the contract states. They sent a team out and they caulked around everything until someone could come out Monday July XX XXXX. The ceiling started leaking MUCH worse after the "correction". Monday I called the project manager at 8pm asking what time he would be out the next day, to which he said around 10am. He then tried to cancel however it was supposed to rain for the next 7 days. So after I called and continually stated my concern of damage, he came out July 12. He said the piece would have to be ordered and would be in Friday at 10am and they would replace that day. Also he would fix the flashing that was installed but not water tight on the chimney and the flashing they just nailed to the old flashing. That day he also nailed a bent piece of flashing to make a "rain blocker". Friday he called and said they would be here Monday 18 July. Monday came and went, no call no show. So now it's Tuesday July XX XXXX and I'm getting ready to call places to get estimates to fix their work. They have no quality control, pride in their work or decency to call their customer to move a date. It just leaves you to guess when they might show up and fix this 49 day old roof, or call continually to get another excuse. They have already been paid in full for the job and this is currently "warranty work". It's absolutely ridiculous, I just want what I paid for, a leak free worry free new roof. This is not damage due to product failure, this is our negligence as they just caulked the heat stack flashing to the roof.

  

  Business response

  08/29/2022

  Business Response /* (1000, 5, 2022/07/22) */ The contract with Mr. *** was a partial roof replacement to repair damages to the back half of the roof (from the ridge back). It was our understanding that Mr. *** needed specific repairs to the tarped area that we found at the time of the estimate. The heat stack was appropriately flashed to the roof upon completion of our work, however, it did begin leaking a month after the installation. Mr. *** called on a Sunday to report the leak and ******* Roofing responded and went to his home the same day to seal the area until we could further investigate. After our superintendent reviewed the flashing, he determined that it would be best to replace the flange of the previously existing heat stack near the source of the leak. In the meantime, the field superintendent purchased some cedar planks to replace the damaged ones on Mr. ***'s interior. The storm collar that was ordered did not come in with the flange, so it was re-ordered by the supplier at our request. The storm collar arrived on 7/22/22 and the field superintendent picked it up as soon as we got word that it had arrived and installed it on Mr. ***'s roof, as promised. We believe the source of Mr. ***'s concern has been addressed. Mr. ***'s installation comes with a manufacturer's warranty in addition to our 5 year workmanship warranty. We sincerely appreciate Mr. ***'s patience throughout this process and ask that he give us a call should he need anything in the future. Consumer Response /* (2000, 7, 2022/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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