Complaints

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was illegally towed from the ****** ****** ******** on February 21st, 2024 (was parked in a visitor spot that had faded text, but got towed because the spot didn't fully say it was a visitor spot and was next to a spot that was also faded, but not as much) & the towing company said the issue needed to be resolved with the property management company (which they would reimburse me [$185.40]) which is ******. My friend who lives there contacted the receptionist about it who told us what to do (pay the towing fee) and she would pass the issue over to a ***** ******* (who she also told us to email). We emailed Mr. ******* and he never responded to us. We called the office back and the receptionist told me he got our message and is talking to the towing company. Weeks pass and no message, so l call again and the receptionist says he got our message and is passing my towing situation along with others who allegedly were illegally towed in the property as well to the board. We have been calling the office since then and have not gotten a single phone call/email back from Mr. *******. The receptionist says she put a sticky note with our info on his desk so he could call & when we would call, he apparently never showed up to the office (for two weeks straight and is on vacation now). It has been over a month since the incident happened and I received no messages except vague updates from the receptionist. Whilst, she has been helpful, my issue is still there. I have proof that I got towed from a visitor spot and the only thing that has happened since the incident is that after Spring Break at **, all of the visitor spots were repainted EXCEPT the one I parked in. Mind you know, we (including my friend who lives there) never notified any of that (whether the visitor spot was no longer a spot or was it to be removed) happening. This is extremely frustrating because it has been over a month and Mr. ******* has not contacted me or my friend, or provided a reimbursement.

  

  Business response

  04/24/2024

  Hello, After reviewing the towing cost will be paid back to ***** ***** within next 7 days. Thank you 

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a townhome in an HOA managed by ******. The drain in my basement backs up with fecal matter from an uphill neighbor because the drain is clogged downhill from my unit. ****** has known about the problem since February. We held a special meeting of owners over the summer and approved a resolution to have the drain repaired at a cost of $750 per unit. My unit continues to backup with another units toilet waste to the point that the smell makes it uninhabitable. I submitted a maintenance request on Oct 4, 2023 and ****** has ignored it. In addition to having ****** clean up the current mess and unclog the drain (again) I want them to cap the two drains in my basement with clean out plugs so the fecal matter no longer backs up into my unit. I am going to seek financial damages against ****** if I lose rental income.

  

  Business response

  11/07/2023

  This complainant is file against the wrong company.  Cleary, the communications that have gone back and forth are between Mr. ******* and ****** HOA.  We are ****** ******** *********** *****  While the names are similar we are two completely different company with no association to each other.  

  Customer response

  11/09/2023

  I have reviewed the response made by the business in reference to complaint ID ********.  I believe the companies are related, but will accept the notion that ****** ******** ********** has legally separated itself from ****** (NRV) HOA.  I will refile the complaint against ****** (NRV) HOA.  I will also research the legal connection between the two companies to show that everything rolls up to the same person or holding company. Regards, **** *******

  

  Business response

  11/13/2023

  To whom it concerns, The Sewer line for *** ***** ****** ********** has been cleared and pipes in the basement have been capped off to prevent any further back ups within the unit. All items have been cleaned up and action taken to prevent issues in the future. Thank you NRV Property Management 

  Customer response

  11/21/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The work that was done is a TEMPORARY fix.  The attached PDF shows the letter I am sending to NRV HOA to provide a PERMANENT remedy. Regards, **** ******* 

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I am filing a complaint against the NRV Homeowners Association for their persistent negligence in addressing a significant moisture issue in my property located at *** *********** *** ******************. Despite multiple communications, the HOA has failed to address the problem adequately, resulting in financial loss and potential health risks. In 07/23, I first notified the HOA of a serious moisture issue in the bedroom of my unit. Our property manager also communicated with the HOA regarding this. They identified the mulch against the building as a potential cause and promised to resolve the issue. Measures such as pulling back the mulch and placing a dehumidifier in the unit were taken. However, after almost two months, the issue continues unabated. The failure to address this problem has led to my tenants being unable to inhabit the unit, resulting in the cancellation of their lease agreement. This not only led to financial setbacks but also to potential reputational damages. The suspected foundation issue in the property needs immediate attention. 1. I expect the HOA to conduct a comprehensive inspection to determine the root cause of the moisture problem and provide a concrete, actionable plan with specific timelines for resolution. 2. I seek financial compensation or a suitable arrangement for the loss incurred due to the uninhabitable nature of the unit. 3. I expect the HOA to ensure that such issues do not reoccur in the future and that timely action is taken in such cases. Declaration: I confirm that the information provided in this complaint is accurate and true to the best of my knowledge. I grant the BBB permission to share this complaint with the business and understand that it may be published publicly, excluding my personal contact information.

  

  Business response

  09/12/2023

  The property owners management firm reported to the Homeowners Association' management firm that during the move out inspection mold was discovered.  Their tenants never reported this to the owners management firm.  Once it was reported to the Homeowners Association management firm it was inspected and management made the decision to remove the mulch away from the exterior walls to prevent any further moisture issues.  That was completed by the landscaping firm and the owners management company placed a dehumidifier in the unit and advised that they would run it and if it didn't resolve the problem they would contact NRV Property Management.  Several weeks later I was advised that there was still a moisture issue.  NRV contacted a foundation company to look at the situation and provide their opinion and an estimate for a repair to correct the moisture issue.  We have received and estimate for the exterior and interior repairs and this has been provided to the HOA Board for their decision.  During this process NRV has been in constant contact with the Owner of the propety and her management firm.  

  Customer response

  09/12/2023

  To whom it may concern,Thank you for conveying the business’s response regarding the moisture and mold issues at *** **********. I appreciate the Homeowners Association’s and NRV Property Management’s efforts to address the situation.While I acknowledge the steps taken, it’s crucial to understand that the initial measures were insufficient in fully resolving the issue. It took an extended period before a foundation company was brought in, during which time the problem exacerbated.It’s also worth noting that while the mold was discovered during the move-out inspection, the moisture issue’s severity made it clear that this was an ongoing issue which had not been addressed adequately in the past. The tenant’s failure to report doesn’t negate the HOA’s responsibility to ensure properties are safe and habitable.I have been in regular communication with NRV, but the extended timeframe and the ongoing problems have led to financial and potential health risks. I genuinely hope that the HOA Board will act promptly on the provided estimates to ensure the property is restored to a safe and habitable condition.Thank you for your attention to this matter. I look forward to a prompt and lasting resolution.Warm regards,******Owner, *** ********** *****

• Initial Complaint

  08/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We recently Cosigned for and moved our son into a property that was managed by NRV property management in ********** ********. The property was in awful condition. We were told that it would be painted and clean, in a condition that you would expect a new tenant to take over a rental property in. Instead the walls are all scuffed with large holes and large water stains on the ceiling. The carpet is filthy and has cigarette burn holes in it. There are roaches. Some of the cabinets in the kitchen have been glued shut. The vertical blinds were missing half the slats so they only covered about a third of the window in the living room. The heat pump closet has so much dust and mold and mildew inside the door jam in on the wall And there are code violations within the condo. The junction box in the heat pump closet does not close due to the location of the pump and the railing on the second floor balcony is not attached to the wall so it moves in is a safety hazard. I have been trying to call the property management company for two weeks and have left numerous voicemail messages And no calls have been returned in those two weeks. The floor in the kitchen is so dirty that the once white vinyl is now mostly dark gray. Due to not being able to get in touch with them and be concerned for the safety of my son I was left no choice but to call ********** codes and compliance to discuss the railing and heat pump issue. We turned in the move-in inspection sheet and filled it out front and back and even though it was full of comments and things wrong with the condo, there has been no phone call for follow up or attempt to fix anything. I feel they are taking advantage of a vulnerable population (college students). But the inability to speak to anybody or have any calls returned after two weeks it’s not acceptable nor are the living conditions in which they are living in currently. I have numerous videos and pictures from the day of move-in to substantiate my claim.

• Initial Complaint

  07/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The company is taking application fee's, (THEFT) by not renting out properties until a sufficient amount of applications have been accepted. They are making more than 1 months rent off of EACH unit by OFFERING it to the public, without PROVIDING A SERVICE. They do not review more applications than necessary to rent out the unit. They do not offer other units that you may be approved for. They do not even reply to let you know that the unit has been rented from under you. They simply take your money and run.

  

  Business response

  08/22/2022

  After looking into Mr ******* complaints I found the following:  He had submitted his application for *** ****** sight unseen at 12:57 am. Per our policy, we process and approve the first COMPLETE application/set of applications received. Emails were sent to him and his roommate on 7/5/22 at 11:38pm informing them that 744 ****** was rented and no longer available. (There were several properties posted on our website at the same time. Each of these properties received a large volume of applications).  In that email, we offered to move their application to any other available property. Their applications were moved to **** ***** ** on 7/8/22 at 12:30pm. There was a COMPLETE applicant that secured a lease on this date the application was transferred, 7/8/22 at 2:07. Our records show that his application was moved a 2nd time to **** ***** ******* where the application is still attached, but due to the time laps in hearing from him, that property to has now been rented. As far as I am aware there was no communication to NRV from Mr. *****, asking for a refund on the application fee/trying to speak with us on how to resolve the situation in anyway. Thank you NRV Property Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩