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          Business Profile

          Computer System Designers

          Maximus Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Computer System Designers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/06/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            I received a letter from a company that I've never heard of stating my information was compromised on Aug 27- 30. The company is Maximus. I called and ask if they had a signed consent to have my information. They did not. The letter stated to go give my information to another site. I don't know if this is a scam or if they stole my info and then compromised it?

            Business response

            09/27/2023

            September 27, 2023

            Dear *** ******:

            Thank you for reaching out to the Better Business Bureau with your concerns. We are here to assist you in any way we can, and we hope the following information is useful.
            You stated that you were contacted by us and advised that your personal information had been compromised. You requested that we reach out to you regarding your concerns.
            Unfortunately, we attempted to reach you via telephone and email however, our attempts were unsuccessful. With the information you provided in your inquiry we've been unable to locate a student loan account for you. To locate an account within our systems, we would require either the ********** account number or full Social Security Number.

            You're welcome to call me directly at ************, x******, with any additional questions you may have about this issue.

            Sincerely,

            Office of the Customer Advocate
            ********** Official Servicer of Federal Student Aid

          • Initial Complaint

            08/02/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I am having customer service issues with this company and have contacted corporate for assistance and they have failed to follow up.

            Business response

            08/18/2022

            Thank you for your message.  In the interest of protecting the privacy of our customers, Aidvantage’s Office of the Customer  Advocate responded directly to the customer.  Please allow sufficient time for delivery.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 49

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1891 Metro Center Dr

          Reston, VA 20190-5287

          Get Directions
          (703) 251-8500

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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