Business Profile
Convenience Store
GPM Investments, LLCHeadquarters
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Reviews
14 Customer Reviews
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Review from Hunter B
1 star11/15/2024
Paid ***** icecream freezer burnt food was stale and dry as i cant even explain. Waste of 13 dollarsReview from John K
1 star10/09/2024
The most abhorrent customer service experience Ive ever had in my life? Does anyone work at this organization or any that they are supposed to control? In customer service? On a Wednesday morning in October? The 8th October? In customer service in the morning? I am stupid. I thought this organization cared about money? Ive been belittled, abused, mocked and had my sincerity, virtue and my word called in to question by multiple people at multiple locations. I will not re live this ordeal any more without representation Thank you ***
GPM Investments, LLC Response
10/10/2024
We thank Mr. ********* for letting us know that there was a there was a technical issue with the Loyalty system. This issue has been sent to the ************ to resolve. We have reached out to Mr. ********* and left messages with apologies. The staff is being addressed.Review from DIEGO G
1 star09/25/2024
GPM INVESTMENTS *********************************************************************************************** ATTENTION TO:GPM Investments's current Chief Executive Officer is **** ******.****** E. ********** serves as Executive Vice President and *************** Officer of **************, and *************** Officer of GPM, since January 2, 2024.IRONY: The success of our stores would not be possible without one factoryou!GPM # **** **************************************************************** 09/25/2024 Time: 12:23:19 pm TRANS#******* Store Manager: ****** ******* (Rude, never smiles, unempathetic to customers, needs Management training, no common sense, no logic, customers are not first for him, argumentative, poor judgment skills...etc. etc.)Problem: Cashier #2 assigned the wrong pump. I went back inside, ******* said it was assigned for pump 3 and I would have to wait to verify with cashier 2. I asked, "how long?" He said, " I don't know, rudely!" She is in the bathroom!!. I asked him very nicely and pleaded for help ,,,,, "PLEASE!" if he could help me since I clock in to work at 1:00 pm. and I would be late.******* was rude and said, I need to check the cameras to verify if you told her Pump 2...so he left me there waiting for 15 min, while other customers were getting angry since they were also left alone waiting for customer service.He came back and said he could not hear the video and assigned me back to pump 2. Never apologized for the wait and to other customers. He is a mean, narcissistic Manager (****** *******).As a result, I was late for work due to his inability to make fast, wise, common-sense decisions.********* Evaluation: "F" for FAILURE IN CUSTOMER SERVICE.WHAT COULD HAVE BEEN DONE: SIMPLY, CHANGE ME TO ANOTHER PUMP.GPM Investments, LLC Response
10/04/2024
We appreciate Mr. ***** bringing his complaint to our attention. The appropriate departments have been advised and is handling directly with our employee. We strive to provide great customer service to all our customers, and we do apologize for any inconvenience or frustration this interaction may have caused. Thank you for being a loyal customer.Review from Merideth G
1 star05/26/2024
I use to work for this company and they couldnt clock me in for 5 days it was like that and because of that they didnt keep track of my hours. On the 6th day I had been fired from there and when I was supposed to be paid I didnt get paid and I ended up not getting paid and then when I had called they told me I didnt get payed and hey dont owe me anything I said you owe me 40 hours and I said you guys owe me 40 hours at 14 dollars a hour ad they wont ad havent even paid me at all for my work.Review from Sierra E
1 star04/24/2024
Said I stole money but it shows on camera me putting it in the safe.Review from Kelsey M
1 star03/17/2024
We were at the *************, ** road ranger to get gas and buy some treats for the kids on our road trip. We paid for the gas at the pump and then went in to get the kids their road snacks. The cashier said the payment terminal didn't work and the charge didn't go through so he moved us over to the register next to it. That payment went through he said and then when we got home realized we were charged twice. I called Road Ranger corporate services to get it sorted and at first they were friendly and said they'd look into it and after that I never heard back and couldn't get hold of anyone. Pretty sure this is a bad company and I will make sure not to risk going to another Road Ranger.Review from Patricia H
1 star07/17/2023
Went to #*** in ******************* and waited patiently while tons of people kept coming in and no one would wait on me. I was buying lottery tickets and was standing by that register. After 15 minutes I slammed down my purse and was told by "the manager" that I have to wait because they don't make commission on lottery tickets. After I asked what the store number was she said I had to talk to her if I had a complaint. Mmm I don't think so. Maybe because I was the only white person among all blacks? Not sure but will never stop there again and I live in *******************!Review from Kristina S
1 star07/13/2023
I tried contacting this company about $100 there ATM withdrew from my account but didn't give me. I received no response. I work hard and I'm a single mom $100 is a lot of money to me!Review from SSDN L
1 star03/24/2023
I am one of their dealer, based here in **************, I have been chasing them to release funds of mine to me for weeks but no reply. Pathetic customer serviceReview from Tonya D
1 star03/16/2023
GPM is a very poorly ran by people who like to make accusations against their employees and not have any proof to show why those employees are getting fired. If there is suspected theft in your business you need to bring proof to the table when you accuse people of those incidences. Our store had six employees and in less than 1 week they have zero five employees were fired and I walked out because I was accused of taking an item but when I asked him for proof of that he told me he didn't have to give me proof that lost prevention had viewed the cameras and seen it. I'm big on integrity and then the job like this you have to have integrity and with that being said when you challenge someone's integrity in an environment like that you better have proof! I forewarn anybody who works here because not only will they completely drag you down they will accuse you of things and fire you without any proof.
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