Reviews

Unethical, dishonest, out of date, and absent. Two years plus for a three-week pool build is what we got from this company. False ******** on change orders, labor hours billed when no worker were on site. Most unethical contractor I have ever dealt with. Example: We had trees in the proposed pool area. The salesman advised if we had the trees removed and ***** ground down there would be no additional costs, as the roots/soil had to be removed anyhow. **** said he would not start until we agreed to a charge order for ***** removal. The ***** removal took less than 90 minutes, but I received a bill for close to $2000 which included 8 hours of labor for 3 workers and a full day rental of an excavator. (thats right if his equipment is not available, he rents and passes the cost on to the customer without discussion). I found a vendor invoice which had an erroneous overbilling of $2400. No credit to my account. Owner was constantly looking for ways to to pass the liability off Douglas Aquatics by asking to bring other contractors on site. I wanted to change lights from old school bulbs to LEDs, it was like he never heard of LEDs. Then he orders the lights another change order for $2800. I expected three lights and a controller which would allow use to program or control the lights. Not the case. What I got was three lights and two transformers (incorrect ones at that). The lights sell online for about $350 and the transformer about $170. You do the math. No labor provided by Douglas Aquatics for the lights, I had to pay an electrician to run the conduit and lights. Every time I confronted **** on billing and delays, suddenly, they would abandon the job site intimidation attempts for me not to challenge his billing? At one point he had a worker go into my garage and steal the boxed liner and removed all equipment from the site for 64 days.