Complaints

• Initial Complaint

  02/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  account number ******  In 2016 I told Hall that I wanted to buy a tank and that I would not rent as I am a contractor. I wanted a small underground tank. They said they could sell me one for $800 but they would have to locate me one as they didn't have any. They ordered it and called me when it came in. I didn't have a backhoe available to dig the hole yet so I asked them to hold it for a few days and they agreed. A few days later I called Hall and asked how much would they charge me to dig the hole as my backhoe was still not available. They said they would dig the hole for 300$ So I hired them to dig the hole. I paid them in full 1200$ ...$800 for purchase of tank and $300 for the hole. A year later they started to charge me rent for they tank that I own. I called them several times over several years to try to resolve the issue but to no avail. Please help it would be appreciated.

  Business response

  02/05/2024

  I have attached the purchased order were we purchased the tank from ******* ***** *********** on April 7, 2017 we purchased this tank along with 31 other tanks. I have also attached the payment receipts from the payments that we have received in the time frame he believes he purchased the tank along with the invoices that show what the payment covered on his account. In the invoices you will also see the services invoices for the work that was completed. Our records show not payment towards the purchase of the tank. 

  Customer response

  02/12/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business did not address the issue at all.  I purchased the tank from them. I paid them $1200 to dig the hole and put the tank in the ground. A year later I get a bill for rent. I contacted the billing department and they told me they would fix the problem.  Six months to a year later I got another bill.  I have called them six times and they still have not addressed the issue. Regards, **** ******* 

  Business response

  02/13/2024

  On June 14, 2018 we set an underground tank at Mr. ******** home where we charged him $435.75 to run 50 foot of copper, added a flare union, forged flare nut, and a elbow. On June 20, 2018 we then went back out to add a #9 anode bag, we charge $71.87 for this. We set the tank with propane in it and so he was invoiced for $59.98. Mr. ******* received a delivery of $236.69 in propane for the tank on 6/22/18. He this received four finance charges on 7/15/18 in the amount of 6.54 for unpaid invoice ******, 7/17/18 in the amount of .90 for unpaid invoice ******, 7/21/18 in the amount of 1.08 for unpaid invoice ******, and 7/25/18 in the amount of $3.55 for unpaid invoice *****. He then still owed $6.30 for under paying on 1/29/2018. With all these added together he owed $822.66 he made this payment on 8/14/2018. Mr. ******* never purchased the tank, if a customer does not own the tank we charge a lease fee once a year. We waived this fee if a customer gets a tank and a half of propane delivered in the year. Mr. ******* has not been able to provide proof of payment or receipt where we says he purchased the tank from us. We have no proof of where Mr. ******* purchased the tank from us, if Mr. ******* can provide us documentation we will be glad to revisit it. we have offered to sell the tank to Mr. ******* at a discounted price. 

  Customer response

  02/20/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, **** ******* 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩