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          Towne Bank

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          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/21/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I was hit with two late fee charges from **** *** due to Towne Bank trying to defraud me three times by trying to charge me ******* after being notified that my previous banking account connected to the loan had been closed on October XX XXXX so I called and told Town Bank. On October XX XXXX my new account at **** *** was charged ******* for my car payment which was correct. On October XX XXXX I received an over draft payment from **** *** because Towne bank tried to charge me another ******** I immediately called Towne Bank and spoke to **** ***** over the phone she then responded after she found the issue and told me that they still had the old **** *** account connected to the loan even though I had told them to remove it on Oct 14 2022 and that I was connecting a new account. Mrs. ***** then told me the problem was fixed. I called **** ****** on Oct 29 2022 about the late fee from Oct 19 2022 to get the late fee off but when I called I was told a second charge was being charged and it would post tonight. So on Oct 20 2022 I called and spoke to Mrs ***** again she told me she didn't know why it was still charging my account and that the person she needed to speak to was out the office but she would get back with me as soon as they returned. On Oct 21 2022 I received a late fee notice charge again. This has been a horrible experience and because of the repeated charges this has caused me issues with **** ******** This has been devastating because I was looking to try to get a home through **** **** I'm seeking three full payments of ******* credited to my account for trying to defraud me two times ,causing issue that my can't be fixed with my bank and the embarrassment along with pain and suffering.

            Business response

            11/22/2022

            Consumer Response /* (2000, 10, 2022/11/18) */ 11/18/22 Yes ma'am the issue has been resolved. Thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 2/13/2024

          Years in Business: 26

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          6001 Harbour View Blvd

          Suffolk, VA 23425-2767

          Visit Website
          (757) 638-6701

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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