Reviews

I ordered a double carport from Powerbilt Steel Building and paid my deposit on 9/21/2021. I was told the structure would be erected in about 120 days with a disclaimer that they are not responsible for delays due to COVID. It was understandable that there might be a slight delay, however it is now April 16, 2022 and no carport (almost 7 months). I contacted the sales rep Lori Malone and the manager Christian several times and both gave the excuse of short staffing and at one point suggesting that I cancel this order and they would try another contractor which would cost over ******** more. When I rejected that offer, I miraculously got a call from someone in my state of ******* claiming to be person to obtain the permit for the carport (Justin). Justin apologized for this project taking so long and that someone would call me in a day or so and schedule the installation within a week. That was three weeks ago and I haven't heard a word. It is also suspicious that neither Lori, Christian or Justin could give me the name or number of the company that would be installing the carport. I have requested my refund. Based on the other reviews, I believe this company is not legitimate and I would urge consumers to spend their money elsewhere. THIS WAS NOT A GOOD EXPERIENCE AND A WASTE OF MY VALUABLE TIME. Now I have to start this process over with another company!...

Powerbilt Steel aplogizes for the delay in the delivery of this building. It is true, we have faced many, many delivery delays due to the ongoing effects of COVID. We did offer the ************ an option to use a different vendor that could deliver quicker. Since their price was a little higher the ********** declined to change manufactures. Our notes indicate we refunded this customers deposit in full on April 13th; 3 days prior to this complaint.The notes we have on file for this customer are as follows:

NOTES
L
By Lori ******
Customer no longer wants to wait and it has been 7 months. No lead time available and he wants to cancel and get refund.
Apr 11, 2022, 3:13 PM

L
By Lori ******
SW customer and he asked for a quote thru ***** and then they will decide to switch, keep waiting or cancel.
Feb 08, 2022, 10:21 AM

C
By Christian Mejia
I got another call from mrs. Faye Gilchrist asking for an update, I told about the option of going with another manufacturer since CCI is not providing any lead times for these orders.. se said that she will have her husband to give us a call back and let him to decide
Feb 07, 2022, 3:25 PM

C
By Christian *****
I received a call from mrs. Faye Gilchrist looking for an update. I explained the current situation going on with ***** order is less than ** so no lead time for this orders, this was placed on sep 21st.. I spoke with cust and she is aware of the T&C and if still no update she will be cancelling
Jan 20, 2022, 4:26 PM

C
By Christian *****
Cust called for an update. I advised about the *** regarding refunds, he agreed to hold until Jan 21st and if still no date, he will cancel.. I told cust that we'll need to wait after Jan 3rd when CCI is back open from the holidays
Dec 28, 2021, 1:21 PM

C
By Christian *****
I called cust to let him know that we are still looking for new information from **** advised to be patient since this a complicated time of the year for transportation. Cust wants to have an idea and asked to keep him informed, will give him a call next week to follow up on him
Dec 02, 2021, 5:12 PM

C
By Christian *****
I spoke with cust to apologize with delay on my response. I told cust that I will keep following on his update with *** and will give him a call to keep him informed. Cust said ok
Nov 22, 2021, 11:21 AM

L
By Lori ******
Customer called again for install status. Will have Christian check back and advised to keep customer updated.
Nov 22, 2021, 10:18 AM

C
Correction From Previous Note:

By Christian *****
I sent e-mail to Abigail at **** she was not available but will be back on Monday. I spoke with cust on told him that I will call back as soon as I get an update. Cus said ok
Nov 12, 2021, 3:46 PM

C
By Christian *****
According to Deanna at **** they're still working on a date for this order. I left a vm to cust to let him know
Nov 12, 2021, 3:41 PM

L
By Lori ******
Customer called for status. Advised our install coordinator would check and let him know
Nov 12, 2021, 9:48 AM

C
By Christian *****
Sent the Sale Completed Thank You e-mail
Sep 22, 2021, 9:41 AM

As you can see from the notes we responded to all requests from the customer and tried to get delivery updates from our manufacturing partner, ******** ********* When the customer requested a refund it was given in full. See below:

**********
Refunded
Date
Sep 21, 2021, 11:21 AM (order date)
Customer
Dan *********
Payment method
•••• ****
PER CUSTOMER AND REPS REQUEST

Apr 13, 2022, 11:52 AM by NINA

More options
Payment refunded
Acquirer Reference Number (ARN)
:
XXXXXXXXXXXXXXXXXXXXXXX
• Made available 4/14
It may take 5-10 business days for funds to settle.

Apr 13, 2022, 11:52 AM