Complaints

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The date of the transaction was 4/22/2023. We ordered wedding catering from this company. We ordered catering for 79 people at $16 a person which came out at around $1600. Through all of the communication, it was only ever told us that they would be providing the food for us, no disclaimers. Upone the conclusion of the wedding, the catering company come back to the venue, took the food back that was not eaten and refused to give us to leftovers, which was a hefty amount. Upon contacting them, we received an overwhelmingly rude and condescending email back, switching up the guidelines saying that we did not own the food we paid for, and that if we wanted to keep it we should have paid by weight, which was never discussed or in any fine print. We assumed that if we pay for food we get to keep what is left. The manager continued to accuse us of trying to get “free food” for our family. He then began to blame us for them giving us a budgeted price for the food that they offered to us and tried to use that as a reason for why they deserved to take the food back. After many other rude and inappropriate comments, we simply asked for a partial refund for the food that we feel was stolen from us. This was the most unprofessional and rude interaction we have ever had with a business. We are looking for a partial refund. I would be willing to provide a screenshot or a forward of the email. Thank you all so much for your consideration to help us with this.

  Business response

  04/26/2023

  The customer's new wife contacted us for catering with very low budget.  We provided menu for wedding catering priced per person for said period of time, as the signed contract states at $16 per person.  The food was purchased for a wedding and priced per person for dinner period 6.45 - 7.45 pm.  The food was delivered prior to dinner, guests were fed and at 8.30 pm remaining food was removed as is standard with any catering.  As the leftover food was being removed, while the wedding continued and people were dancing, the bride's aunt demanded "to go" containers. The bride never requested or purchased "to go" containers from us and as we tried to explain to the bride later, the food was catered per person for a wedding dinner, not to go home with the aunt.  We are sorry to hear that the groom is not happy with but no refund is warranted and Mr. **** ******** should consider his bride's wedding price point before requested any refund.  We provided the wedding catering as a courtesy to a catering venue that struggled finding anyone willing to offer the catering at such a cheap price and clearly that was a mistake on our.  

  Customer response

  04/26/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.He claims that this is standard for catering which is not true. If we paid for a certain amount of food, we get to keep what we paid for. Nowhere in the contract does it state that he owns the food and will take back the remainder of the food afterwards. This is unacceptable and are entitled to the monitary amount of the food that was taken from us that we paid for. He sent us an email saying that if we had another company cook the amount of the food that we ate and delivered it to him, he would refund us. This is also unacceptable and unrealistic, we would still like a partial refund for the food that was stolen from us.  Regards, **** ******** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩