Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a brand new 2024 Toyota ************** on Monday September 9, 2024. We purchased the undercoat package, which they applied in the after hours of the 9th. The technician missed some key spots for the undercoat I.e. the rocker panels. We brought it back in on Friday September 13, 2024 to have them redo the job. There was no animosity, we just wanted what we paid for. They washed the truck and off we drove. We got home and parked the truck. As soon as we got out the sun was shining and thats when I saw the massive amount of circular cleaning scratches. They are undeniable all down the side of the truck. Heres the kicker, its only on one side. Its just on the drivers side. Im not saying they did this intentionally. However, we contacted the dealership immediately the sales manager *** didnt return our call. We have been texting with the salesman who sold the car, and he is putting fault on us. We spent a massive amount of money on this truck and for them to scratch it up and then be dishonest and not fix their mistake is sickening. I am hoping the BBB can force a moral compass on this business and make them do the right thing.Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have contacted this dealership about the car that I had bought from them since Decemeber of 2023. The paint protection they had sold me, I was told by **** that this could be used at any dealership or their sister locaiton in ********** *******. I had went in Febuary to Heritage due to calling 802 Toyota and speaking to **** and I was told that was where I should go. I did go and ******** stated that they had no idea what the plan the 802 Toyota had sold me was. I then called 802 again and it is very hard to get ahold of any of them due to them not awnser the phone and the call is dropped if it rings for long enough. I finally got ahold of a Manger and got a call back in Early March when I had called the last week of Febuary. I was told them to bring it to Burlignton Suburu, due to that being their sister locaiton. Burlington Suburu did not have anything open untill the middle of May. I had booked the appointment went in for the paint protection and was told by a **** that he had no idea what the plan was that 802 had sold me was and I would have to go back to them. Which is an hour and a half drive from where I am. I then called again and spoke to an ****** who said **** (The one who sold me the car would be in contact with me) This was the 15th of May and I was told **** would call me before the end of the day. I had called again on the 21st and left a voicemail for **** again to no avail. The paint on my car has gotten worse since then when it is sappouse to be covered. I am not sure if I could transfer my car over to Heritage. But the one time I try another dealership they have ignored me once they had sold me the car. When Heritage is one of the best in the state. I regret going to 802 Toyota to buy my car. The damage to my car is getting worse but my warranty is though 802 Toyota. I had a week ago left a voicemail on Tuesday of last week to **** to no avail.Initial Complaint
05/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My ac has stopped working and Toyota is refusing to fix this and they are claiming its damage but there is no proof of the damage. I have had my car just over a year but at the time I brought it to the dealership the first time I had the car less then 6 months. They need to fix this and stop taking advantage of people.Customer response
06/04/2024
The business refuses to help fix at all without charging me $1500 to do so when my car was only 5 months old. This is not right and they take advantage of people especially women when they go there alone.Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Salesperson told me a new battery would be installed and it was not. I had problems with the battery not working and had to buy one. I notified the dealership and they stated they had no record of the salesman requiring a new battery be installed. Cost me $250.This business seems a little shady.I submitted this problem previously and did not get a response.Customer response
07/30/2022
I have not heard from the business in response to my complaint.Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a 2014 ***** Odyssey and was told a new battery would be installed because I drive infrequently. I have to go out in the morning the day I will travel and charge the battery. (I am 70 years old with a disabled husband). This means he is left alone while I am outside. I dread to think what the result would be if I needed to go out for an emergency and find my vehicle wont start.I called 802 Toyota and was told they have no record of installing a new battery.
Business response
04/01/2022
Happy to discuss the matter with the customer. Is a phone call acceptable?Customer response
04/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************The vehicle would not start at all a few days ago so the battery was replaced. Please reimburse the **** for this. Battery plus labor was $250. Includes labor for installation. The address is ***************************************************. 05673
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.