Complaints

• Initial Complaint

  09/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  R&B tykes has been taking care of my 2 1/2 year old for quite a few months now. Due to her always wanting paid days off and being unreliable we decided to discontinue service there. I gave her two weeks warning as was stated in the handbook I received. Mid week the last week he was there she said she had to cancel due to a family emergency. I told her I hope everything was ok and asked for a refund for the day or it made up the following week. She freaked out on me and acted in a crazed and unprofessional manner. She told me she would refund me then said she would not do so. Since I dont feel comfortable using her the last two days after the behavior she displayed I would like my money back for the two days she was scheduled to watch my son as she promised. $38 a day totaling $76 dollars

  Business response

  09/20/2022

  Hello this is in response to the complaint against R & B Tiny Tykes Daycare. ****** was giving the option to use alternative days for her son at our daycare I have written messages to prove that I did nothing wrong and that I offered her additional days and referred her to our lawyer. She was using Coercion and slander thinking that would change the outcome. Them continued to post on her ******** page and on my business page negative stuff about us but yet asked me to keep her child for a longer than normal period of time so she could go to the fair. The days she is speaking of has never gone over our two weeks that we are allowed as in our contract. We even gave her a free week because she took two weeks off for camping the week before we took our vacation. Which yes to her seemed like a lot of paid time off but that was due to her taking her vacation as well we gave her our one week paid vacation off. Plus I have accommodated her for switching her days more than once which we did not have to do but we try to be fair. 
  In the messages she sent in as well it shows her telling me a refund would not help... please tell me who I talk to about getting this resolved I am not willing to pay her after all the slander she has caused our business 

  Customer response

  09/20/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  She did not provide any resolution. I didnt slander her business simply stated that she was being unprofessional which as you can see by my previous attachments she was. She gave everyone a free week because she couldnt charge so many days where she wasnt even watching the children. That has nothing to do with this. She as you can clearly see said already she would refund me then chose to change her mind. I called her lawyer and he didnt respond but leaving an honest review is not slander. I contacted the state about her not following guidelines and they said they see three possible violations already. Just want my money back and to be done with this individual. I removed my honest review a week ago after I felt about posting it. I feel like at this point I should redo my review as I havent done anything to deserve this kind of treatment especially by a business thats supposed to take care of my child. She would take holidays and day after and would charge us for days where the power was out but didnt watch the kids or have a back up generator like most places. The unreliability was a huge issue in more then one circumstance. She offered to watch my child after saying I would get a refund but after the behavior she displayed I did not feel safe sending him back.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Alessa

   

   

  Business response

  09/21/2022

  This is very false information I did not give anyone but ****** a break on this. She was the only one who did not get charged for that week. Also as I sent you the messages she stated that a refund would not be sufficient so I am done dealing with her. She can continue to slander my name and that is fine my parents know differently. I am not given a refund for someone who has threatened and or blackmailed me said very untrue things about me and our business and continue to harass me. I did not charge anyone for a power outage as everyone came as soon as the power came back on and like the messages I sent yesterday she did not want to come back out againso her losing that day was on her when power was only out until 10:30 she could have brought her son and only missed two hours of care. Again I have been more than accommodating which I did prove in attachment yesterday and I also showed how many times her payment was late and I never charged her the late fee. Her contacting the state I am sure is true but there have been zero violations on my part all violations will be public view on the bright futures web page. I am washing my hands of this mother and her insane accusations. 

  Customer response

  09/21/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Again, she provided no resolution. There is no violations listed yet as they are pending. I have heard whether or not true that there wasnt even a true medical emergency and it was made up to get a day off. Regardless, she owes me for money I paid that she didnt provide services. This back and forth is getting nowhere.
  
  Businesses and Customers should be civil, courteous and polite in their response to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Alessa

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩