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          Business Profile

          Catalog Shopping

          Hampton Direct, Inc.

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/24/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On January 23, 2022, I ordered from www.skylinefeeder.com, a division of Hampton Direct, Inc. I purchased a bird feeder for $43.79. My order was confirmed, #********, in an email same day.After a couple of weeks and no shipping notice, I contacted them, as I have several times. No confirmation of shipping and no details have been provided. I am told I will hear back in 2-3 days, but am only ever told it "takes 4 weeks". Today I requested refund and feel their response of "Your email is under review. If you haven't received a response within 3 business days (Mon-Fri) from today, reply to this email so we can request an update.". I am suspicious that this isn't a legitimate business, as their **************** link goes nowhere.

            Business response

            03/15/2022

            March 11, 2022

            Better Business Bureau
            290 *********************************************, Suite 102
            ***********,** 01752-4705

            RE:Case # ********

            Dear BBB serving Eastern *************, *****, ************ and *******:

            I am in receipt of a complaint filed by *******************************, case # ********.  It is the policy of Hampton Direct to provide our customers with a superior customer experience. 

            We would like to apologize to ******************************* regarding her order of Skyline Bird Feeder.  Unfortunately, due to high demand we are unable to ship her order as we are out of stock.  We have not charged the credit card and will be happy to send the order at no cost when we receive additional inventory.

            I can be reached at ************ or ****************************** if ******************************* would like to contact me directly.

            Once again, we apologize regarding the order and delay of Skyline Bird Feeder.

            Sincerely,



            ************************
            Senior Manager, Customer Experience
            **********************/Product Trend
            ************
            ******************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 27

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1889 Williston Road # 200

          South Burlington, VT 05403-6006

          Get Directions
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          (802) 876-1500

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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