Complaints

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They don't provide the proper paperwork. If they can get away with it they can they are asking for home insurance and car insurance or just the proof of it they give out paperwork with no explanation for us to fill out and yet they don't turn in the paperwork I've lived here for two years in his missing paperwork when I asked them they said it's just happened well I know of over 20 people that it just happened to don't maintenance the proper way pull that are hired for maintenance or not qualified there have been work orders in for years and yet they don't provide work orders you go and tell them and we don't even know if they get turned in they are saying that they can't find my work orders therefore I never did it they won't provide me with receipts or the proof of information. They do not work on their buildings or keep everything to code. They come in after hours to take pictures of people when they give notices for 48 hour they give it to you at 6/7 at night. I talked to their upper person ***** and nothing has been resolved she refuses to communicate with me or to even give me her higher up bosses number. They won't give you copies I have asked for my lease for the last 2 years and still do not have it. This place is located on wetlands therefore there has been lots of water damages and they blame the people and make them pay for it they go in and do inspections randomly to go and charge you for the damages that you have caused as you live there. I'm dealing with a flood from my toilet and they have yet to tell me what happened I was not home I still don't know what's going on they refused to contact me by email because I refuse to talk to them in person cuz they lie. Something is fishy with these office people I'm trying to get them investigated. Not only that my daughter got hurt by one of the screws from a sign that she got nine stitches from my mom went down to complain and all I did was cut off the evidence and left the rest of the screws on.

  Customer response

  02/07/2024

  The issues I would like to identify for the timbers by vintage is their water damage on building, The water issue has been going on since summer 2022. I would also like to identify The maintenance repairs they are not done properly. I would like help with getting the pipes fixed properly by getting the state involved, and to help get the office investigated on what's going on with the maintenance and why it's not done fast and the right way. I'm providing you with my lease my review and some other suspicious paperwork. I have not been served with any paperwork even though I have been asking what is going on with the water damage they have not provided me with nothing. If you can notice on my lease that is not my handwriting in it. The office manager ********* told me in the month of July they didn't have any review paperwork so that means they only had my lease in which I'm not sure who signed it but at the time the office manager was ***** and ********* there have been a lot of suspicious acts and not proper paperwork therefore I think investigation would make this apartment be better. I would like them to be called out. 
  

  
  

  Business response

  02/28/2024

  Please see attachment. 

  Customer response

  03/06/2024

  Im not sure what this really means are you not going to help because like I said I'm not the only one I'm sending you other people place too. That still haven't said anything to me. Even though I have been asking. My place had a toilet or flood down to the first floor and yet nothing has been done. The other thing that they have been is fix my sink that way leaking and my toilet ************ up when the water is shut off and they still haven't fixed that either. I have been asking them what does the 30-day notice mean ***** the upper person of Timbers as ignored me this is a shady place. At least is not even in my handwriting. You know how many times I had to redo my lease because I messed up everything that has *********'s signature on is not right. I'm point to this and the pictures is nothing is getting done and I hear now one woman is getting sued for posting about her place, we need help. I have more pictures in that shovel email them cuz every time I add them to this it says it's too large

  Business response

  03/29/2024

  The resident has drastically limited our ability to complete any and all repairs or maintenance requests by prohibiting entry into the unit except for a 2 hour window frame per day by only specific part time employees. 
  
  The lease agreement was signed  on 06/01/2021 with *************************. The resident claims that ******************************* made mistakes on her lease agreement, however, ******************************* did not start with ************** until 08/25/2021. We have expressed this to the resident at length, yet these false allegations continue. 
  
  Additionally, this resident has taken to social media to make false allegations about our property and has intentionally slandered our reputation. 

   

  We have scheduled vendors to identify damages requiring repairs in this apartment, posted 48 hour notices to enter, and have been in constant communication with the household. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩