Complaints

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I traded in my 2013 ***** Accord to Chrysler Dodge in Bellevue ** on October 7th 2022 and bought a 2019 ***** Civic. They claimed they sent the payoff for the ***** Accord on October 11th 2022. However, they sent it to ************* in ****** ** instead of the loan holder of the vehicle which was ********************** They said someone messed up and googled an address to the wrong financial institution. I was responsible for the November payment even though the Accord was no longer in my possession. After multiple calls, they finally updated the payoff address and the loan wasn't paid off until end of December 2022, leaving the account in default which resulted in a HUGE credit derogatory remark to me. In ******** dealerships are required to pay off loans within 2 business days to avoid this happening.

  Business response

  02/16/2023

  Thank you for bringing this concern to our attention. 

  We are aware of this issue. The incorrect address was listed on the payoff. We were made aware when the customer brought it to our attention. As soon as it was brought to us, Our Finance MAnager updated the payoff amount and re-issued the check.

  We apologize for any inconvenience this may have cause the customer.

  Thank you

• Initial Complaint

  12/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  11/12/22 bought 2012 ****** leaf Traded in 2014 ******** *** traded worth more than car purchased They owe me ******* Have not seen payment

  Business response

  12/02/2022

  Thank you for bringing this concern to our attention.

  We have communicated with the customer and will be issuing him a refund. 

  We will confirm with the customer on method of delivery.

  thank you.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was to be repaired under warranty. According to the dealership, they were unaware of my warranty even though it had been confirmed. The vehicle repair took 8 months and the check engine light returned within 48 hours. My warranty expired while in their custody and they refuse to honor it. The repair according to them, took 8 months because a lack of staff or certified technicians which is why my warranty expired before the work was to be done. In total for this issue, I have paid $4,461.53 and still have a vehicle in need of repair. This dollar amount does not include damages to the vehicle (rusted exterior, delaminating trim from heat/sun exposure, coolant fumes and exhaust now present in cabin when idling) as well as compensation for the ****** extended duration of this repair. I have all supporting documents and correspondence in hand. Attached is a text document to substantiate my claims in a condensed version without personal information as to meet the 5MB attachment cap for this complaint. There is far too much evidence to attach for this 8-month ordeal. I have also met with other customers who have had similar if not worse experiences.

  Business response

  11/23/2022

  Thank you for bringing this concern to our attention. The case is still under review. We will provide a response within ***** business hours.  

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint is in regards to withhold and failure to pay in full a refund owed by this dealer for an unused warranty plan estimated totaling near $600****. On 09/24/2021 I purchased a 2016 Jeep renegade from this dealership. Odometer ***** upon date of sale. Warranty plan was added to original leasing agreement. After 7 months of ownership and less then **** miles travel distance. vehicle was in severe need for repair do to motor mount damage, oil leak, transmission failure, and faulty ignition coils. On 04/04/2022 vehicle was taken in for service at a local dealership located in the ************ area *********, **. Upon inspection from a qualified service technician of ******** CJD dealership service team. The vehicles estimated repair cost was over *******. Due to pandemic material shortages and personal financial elements at that time I was unable to float the bill and decided to take it as a loss. ******** sales team stepped in and offered another vehicle, subject to Credit approval. On 04/04/2022 transfer of vehicle title was completed. Part of The terms for vehicle (****) transfer was to take out a new lease which paid for the **** in full including the warranty plan added to the original lease. The financial/ sales team with ******* CJD notified me that autonation of believe has a federal obligation to return the funds put forward in the purchase of the vehicle warranty plan. Roughly a week later 04/12/2022 I placed the request for full warranty refund with this dealership. Allegedly the refund has been approved and I was to receive funds with in 90 days of approval. It is now 10/04/2022 and I have received **** in owed refund. Communication with this dealership unsuccessful as they either dodge the question or deny knowledge of the situation. Sometime in late August I was told payout went to my credit union (QualStar) this is a false statement. Dealership refuses to communicate with my C.U. QualStar. Demanding immediate refund.

  Business response

  10/26/2022

  There is no description of the complaint just pictures. Please describe in detail what the issue is and we will do our best to resolve.

  Customer response

  10/26/2022

   
  Complaint: 18163938
  
  I am rejecting this response because: No communication from this company means no resolve. 
  
  Sincerely,
  
  ************************************************

  Business response

  11/10/2022

  Thank you for bringing this concern to our attention. 

  We have submitted the warranty for cancellation the same day the customer sent ** over the signed forms. 

  We will submit a request from ************************** for a status on this refund and update the customer directly.

  Thank you,

   

  Customer response

  11/15/2022

   
  Complaint: 18163938
  
  I am rejecting this response because: after my experience with this business and the poor treatment I have endured from this business for the last 7 months I do not trust they will honor anything. I will continue to use BBB as they advocate for the consumer. Until I have a refund and or documentation this matter is not resolved. 
  
  Sincerely,
  
  ************************************************

  Business response

  11/29/2022

  We have made multiple attempts to reach the customer regarding their most recent response about not receiving the refund. 

  The refund was mailed via ***** and shows delivered on Nov 14th.

  Tracking #************

   

  Thank you

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  First Autonation sold me a car they knew had electric problems. My Jeep was in and out of the shop multiple times. The last issue was they did a system update and it broke the cars computer. They replaced it 4 times and it was still broke. I asked them to find me a ****** on the lot. So I traded my Jeep in for a 2018 ****** Outback December 22, 2021. I had bought a warranty for the Jeep and they didnt offer to cash it out. An hour after I left the dealership I called them and asked them about it. They said it was too late to apply it to my loan and that it would be cashed out and a check mailed to me. The dealership keeps giving me the run around. It has been 5 months and they just keep telling me that they have opened a ticket and that they dont know what has happened. The two individuals I have been dealing with is ********************* CFS Manager #************ and Star Wakefield Sales Manager #************

  Business response

  05/04/2022

  The cancellation was completed and the check was cut 2/10/22. It went to the lienholder and was cashed 3/16/22. They have the funds on hand and will mail to the client upon request. 

  Customer response

  05/04/2022

   
  Complaint: 17139688
  
  I am rejecting this response because I have called and emailed multiple times about this issue and it was never resolved. Here it is 5/4/22 2 months after they say the lien holder cashed the check. Why did I have to file a complaint to get a response?  I will accept this as soon as I have an actual check in my possession. They have given me the run around for months. 
  
  Sincerely,
  
  ***************************

  Business response

  05/06/2022

  We called ********* and they are sending the funds. They stated they have reached out multiple times to the borrower to inform her that there was an account credit. We apologize that the check was sent to the lien holder but that can happen if the payoff happens and the lien isn't removed prior to the cancellation. Funds should arrive in 5-7 business days to the client. 

  Customer response

  05/10/2022

  I would like the company to know that they sent the check to the wrong lien holder and that I contacted them

  myself and they said they did not have the check. Today a check arrived from fedx. 
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩