Online Gaming
The Pokemon Company International, Inc.Headquarters
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Reviews
35 Customer Reviews
Review from Taylor S
1 star02/12/2025
Pokmon is ruining the experience of customers all over the world due to their negligence. Distributors are stealing products and reselling them at 2-4x the ***** Scalpers and Bots make it impossible for normal customers to enjoy the hobby. The Pokmon ******************** is aware of these issues and is doing nothing. Many believe they are apart of this. ******.Review from CASSANDRA B
1 star01/09/2025
This company's product is never available for purchase. Fans are left to scramble while bots and scalpers overrun the hobby.Review from Ryan F
1 star12/13/2024
Absolutely un except able Ive been a customer for years.I ordered a product and paid through *******Palpal had my old address on file and didnt notice till after i got the confirmation email.Within minutes i tried to contact them to change the address or cancel the order.The payment had not been even processed yet and they out right refused, claiming that there is no possible way the change the order or cancel.I when I sell products i have to tell customer they have a 3 day right to cancel.Review from Faron C
1 star12/12/2024
Pokmon TCG Pocket subscriptions are difficult to cancel if you switch devices and support is completely useless. I sent in a clear message with my complaintId switched from Android to ***** and hadnt known it would be difficult to cancel subscriptions, saw no way to in their settings or FAQ, and was seeking instructions on how to do so. I let the first support ****** know they hadnt resolved my issuetheyd merely repeated the instructions on how to generally cancel a subscription and let me know they cant cancel them. I informed them again of my issue and that I still needed help cancelling my subscription, the second ****** repeated the same instructions at me, I let them know I still needed help and now Im not being responded to. Luckily, I figured out how to cancel the subscription myself, but as there is no easy way to do it in the app and support is completely useless in resolving these kinds of issues, beware. I find this super shady and that if I had been someone who had more issues navigating apps and things, Id have been stuck paying the subscription I didnt want with no resolution from Pokmon, or cancelling and getting a new cardwhich is a huge hassle.Review from John V
1 star10/15/2024
Pokmon scam me. I refused the package from *****. I was told I would get a refund. However, Pokmon will not issue a refund. I paid $150 and Pokemon warehouse is keeping the items and reselling. I am being scammed. This is hurtful how heartless Pokmon center has become. **************** is awful and they wont look out for their long term customers. I have all the documentation and proof.Review from Aaron S
1 star09/15/2024
I've been trying to make simple orders from the ************************** website, and I keep getting a payment error. I've cleared cookies, I've used different browsers and many different methods of payment, but still unable to buy anything from the website! Their customer service is useless as well, and does not provide a resolution, and eventually closes the help ticket! Putting the blame on the customers. HORRIBLE BUSINESS PRACTICES! It's like they HATE getting money. Dealing with ************************** for the past 3 years, and nothing has improved. HUGE company that can't even provide an easy shopping service. WOW.Review from Anthony S
1 star08/05/2024
Absolutely, terrible customer service. Customers are allowed to make ZERO mistakes. If youre not perfect youll be out of luck. This company is NOT MILITARY FRIENDLY. Being military we frequently move, and I placed an order which the shipping address was incorrect (even though I corrected it prior to placing the order). Immediately after placing the order, I emailed customer service to explain the situation. They will NOT update the address, you CANNOT request ***** to reroute the package (even at your own expense) due to shipper restrictions, and they REFUSED to cancel the order.Customer service directed for me to reach out after delivery or upon return. Naturally after the delivery I notified them I do not have my package. They replied package has been delivered and photograph has been uploaded to tracking, have a nice day. No resolution, no customer assistance, no customer service period. Im actually DISGUSTED at this type of business practice. I had to contact my bank get a refund issued.Review from Dick R
1 star07/29/2024
2nd ordered that doesn't make it to me and it's return to sender this company has such a monopoly in the *** that this review will do nothing but hopefully help someone else. They do not support the military and the customer service is the worst.Review from Andy C
1 star07/10/2024
Im a shop trying to become a league store for my players . League shops get special packs and promos for players . I have been denied for the past two years . My customers believe its due to discrimination our our race and location. Our area is considered a bad area but it isnt . They claim Im infringing on their intellectual property but I ah e change my logo and talked with my legal depart to make sure we are in the clear yet they still deny me what my customers want . Ive done everything to change my shop to their guidelines yet they still deny us . Its beyond their guidelines and its starting to look Iike some Form of discrimination for being in this bad area and for being a minority owned business . Pokmon is not the business it claims to be .Review from John A
1 star03/10/2024
You cannot order trading cards on pokemon center without risking getting ripped off. No matter if the box you receive is empty or the contents are damaged they will not assist you with a refund. They will say it is a final sale item so they wont help you at all and will be rude about it when you inquire. Buyer beware.
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