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Days Inn of BellinghamThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
01/24/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
1/24/25 offers no breakfast in the morning even though they advertise free breakfast.Front desk person stated that they stopped serving breakfast in order to save money but the website still advertises it.Business response
01/24/2025
BBB Case #: 22852432
Hotel Site #: 00996
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by ********** ******* at the Days Inn property in Bellingham, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation.The general manager will contact the guest on or before January 27th. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison,Customer Care
**********************************Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I stayed at the Days Inn by Wyndham Bellingham check in Sept 13 and check out Sept 14:*************************************************************************** Phone: *********** I was charged for damages to a wash cloth, bedsheet, and pillow case. I did not damage these items but they charged me $63.00 with taxes which comes out to $69.81. I have disputed it with my credit card but I am extremely upset for this charge since I did not damage any items.Business response
09/26/2024
BBB Case #: 22340054
Hotel Site #: 00996
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by ******* ******* at the Days Inn property in Bellingham, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused.Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ********************************
*******
Liaison,Customer Care
**********************************Initial Complaint
01/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
While staying in this motel between ****- and 1-28-24, we were falsely accused of smoking in a non smoking room while possessing marijuana but not smoking it in the room and our things smelled of cigarett smoke from having smoked in the car and my credit card was charged $277 fee, despite explaining all of this to the staff. I am seeking a refund of this fee.Business response
01/29/2024
BBB Case #: 21211723
Hotel Site #: 00996
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the Days Inn by Wyndham property in Bellingham, WA. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before February 1st. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed.
*******
Liaison, ******************************* & Resorts. Inc.
Customer response
02/05/2024
No response was received from.the GM at the bellingham.motel in question.Business response
02/13/2024
BBB Case #: 21211723
Hotel Site #: 00996
Customer Care Case #: ********Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the Days Inn by Wyndham property in Bellingham, WA. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. The general manager of the hotel advised us that your room had been smoked in which is why you were charged; unfortunately, customer care is unable to resolve this matter. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************.
*******
Liaison, ******************************* & Resorts. Inc.Customer response
02/14/2024
Complaint: 21211723
I am rejecting this response because:
As previously stated, the room was not smoked in. Items brought into the room smelled of cigarette smoke due to smoking in the car. The management are irrational and basically just wrong.Terrible customer service.
**********************************************
Business response
02/23/2024
BBB Case #: 21211723
Hotel Site #: 00996
Customer Care Case #: ********Dear Contact:
Unfortunately, ********************* does not have the ability to resolve this matter for you. You will be required to continue working with the property directly as they are responsible for the day-to day operations. Though we can file the concern, we were not at the property; therefore, we are unable to offer a resolution.
We truly do apologize for your inconveniences.
Kind regards,
*******
Liaison,Customer ********************** & Resorts. Inc.
Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I arrived and signed an agreement of policies and rate. When I wanted to extend I called over the phone and was told a rate which included taxes, and agreed. I was also told the fee to have my pet was 20$. While I was there I used the laundry- the receptionist said the price was 6$ and asked if I wanted to pay cash or just add to room, I had cash in my hand but decided to keep and added to room. When I went to check out they added tax and a Lodging fee to everything- taxed and added the fee to the room, the dog fee- which they also raised to 35$/night without saying this or having me sign an agreement about that price, the laundry use 6$ ( which now with their added fees was nearly 10$ for one use of laundry machine). They also changed the price of the second night without letting me know- my stay which should have been 145/night cost me about 400/ for both nights. The receptionist said he hears a lot of complaints and the only way to dispute is try to email the manager or go to town hall. Hidden fees and price changes- along with zero house keeping made this place feel like a scam and people should be aware.Business response
08/09/2022
BBB Case #: 17685607
Hotel Site #: 00996
Customer Care Case #: ********
Hello:
Thank you for notifying our office of the concern filed by ********************* at the Days Inn by Wyndham property in Bellingham, WA. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
Once again, we apologize for any inconvenience this may have caused.
Please note our email adress has changed. If your offices require more information on this matter, please contact me directly at *********************
******
Liaison, *************************************** & Resorts, Inc.
Office: ************
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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