Reviews

Worst experience ever taking my vehicle to a repair shop. I made an appointment and dropped off explaining exactly what i wanted done and repaired. Over a week went by with no word about my vehicle. When i called **** (the mechanic doing the work on my vehicle) said he would call me back later that day with parts an work estimate. He did not. He called me two days later with estimate an went through everything with me. I told what to go ahead an do an what not to. A mo nth later i call to find out whats going on an **** tells me they finally have an appointment with the guy to weld the exhaust and hes coming in tomorrow. When i got estimate, i was never told someone else was coming in or someone else was working on my vehicle, i was told **** was doing it all and capable. 2 months later i go in upset an ask what the heck is going on and he says, " oh hey ive trying to get ahold of you." I then tell him my phone had no missed calls or messages from him and that i had broken my phone a week prior and had just gotten a new one. He then tells me "ya it was last week, i left a message." My phone service was still working just not phone and i dont have voicemail so there was lie number one. I then explained that i was upset about not being told about the other person coming in to weld and he tells me we dont do that we do it here and have the welding machine here. I then say yes thats what you told me initionally but in the phone call it was different. I asked why would you say that. He says i dont know. I ask been done only the fan motor. He called to get ok for gasket when i had already given the ok 3 months prior. Needles to say i still have no vehicle im a single mother an travel for work but no vehicle limits my work an schedule. Ive sent multiple emails and went in an asked for owners to call me filed bad review which is not on there sight of course and no response from them. Like no one cares what kind if horrible communication and business is being done