Reviews
3 Customer Reviews
Review from Matthew J
1 star12/07/2024
Spent a week working with ** in sales getting updates on an Expedition Max that Heartland Hat for sale. Went back-and-forth all week getting updates while the truck was being serviced and reconditioned drove 30 miles today to test drive and begin financing conversations to work out a deal, as Ive been told that I have first right-of-refusal on the truck. The sales manager informs KJ that it has been sold to another customer while I was out on the test drive. Terrible leadership and integrity from this sales desk manager and an absolute waste of my time as a customer.Review from Tianyi Y
1 star12/16/2023
I have put down a deposit last September to order a vehicle from them, and in August of this year they finally told me Toyota has never picked up my order and then offered me to return my deposit as its been over 6 months. I have accepted the offer but then four months later still has not received my refund. I have called a few times in October and finally got a call back in November from a manager, told me that hed look into it and will get back to me. Now its mid December, and I still have not heard a thing. I understand there is a shortage, but this entire process of ordering and then not getting updates to offering a deposit but never follow-up on their promises made me wonder how they are conducting their businesses. I have been very unimpressed with this particular dealership.Review from William R
1 star09/06/2022
Beware of service, I purchased a new 2022 vechile from them along with there service package. When. I took the car in for the 5k maintenance I was told that don't do a oil change until 10k. When I took it in for the 10k they told me they rotated the tires along with other service. When I left I noticed they indeed didn't rotate the tires and the service recommended oil change at 5k. When I confronted them about it they agreed that they didn't rotate tires and that it was supposed to have a oil change at 5k. They then stated that due to toyota care covering the 10k they didn't change at 5k even though it was covered on service plan. They sell you a plan then lie to not due the service then lie when they provide a service and not perform it.
Customer Review Rating
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