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          Business Profile

          Bibles

          Biblesoft

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bibles.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/25/2025

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            They processed my payment for Biblesoft OneTouch Bible software on Dec 04, but I never received the product. Tried emailing them and got no response. Tried calling both the phone numbers but they have been disconnected.I had to challenge the charge with my bank. They still have a webpage and will take your money, but you won't get anything for it.Sorry to see this happen. I had been their customer for years

          • Initial Complaint

            01/30/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Yesterday I purchased another One Touch Discovery version, order reference TBGGNFKHH, because I wasn't able to run the One Touch Discovery version that I purchased on 9/10/2020, order reference FLXZSIERP, on my new laptop due to a message that kept popping up saying that "One Touch has been installed too many times for this account". So after I purchased One Touch Discovery and tried to run it I still get the same message. I've sent a few messages so far and I've gotten no response. I want my $199.23 refunded. Biblesoft use to be a good company. Been buying their products since the late 90's but now I don't know what happened. Tried to call customer service and tech support and no one answers and can't even leave a message because their mailbox is full.*****

          • Initial Complaint

            11/29/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a product. At has not arrived. Several attempts to customer service have gone unanswered.

          • Initial Complaint

            04/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My PC Study Bible One Touch quit working several months ago. I have tried several times to uninstall and reinstall with no success. I emailed the company...no response. I called the company...no response. This product, in my opinion, is the best Bible study tool available. However, I am dead in the water and there is no response from the company. When one goes on-line it appears that the company is alive and doing well. It is just a ghost and a sham. What's up?!

          • Initial Complaint

            12/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This company has sold Bible software for decades, and still continues to do so online, yet it has no customer service to back the product up. When you call the number on their website, you just get a message that all of their employees were terminated 6 months ago. I have spent well over $1,000 with them on their software, and now cannot get it to work. The fact that the BBB has given them an A+ rating is absurd in light of current circumstance.

          • Initial Complaint

            12/02/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased an add-on for the One-Touch software that I've had for a couple of years. Purchase day was 12/27/2022. I purchased through the website and received a receipt by email. I paid for priority shipping. Called their number this morning and was surprised to get a recording that all employees had been "let go" on the same day and the gentleman left the message said he had no idea if the owner had closed the business or what the plan was but to his knowledge "no orders were being shipped as there are no employees." The website is open and taking orders. I believe they are scamming people who have trusted them for years. I'm wanting the product I ordered or the money back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 37

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          22030 7th Ave S Ste 204

          Des Moines, WA 98198-6219

          Visit Website
          (206) 824-0547

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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