Complaints

• Initial Complaint

  02/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 02-02-24 I had an oil change appointment. They asked me if I wanted them to rotate my tires also, I told them no. They proceeded to rotate and patch my tires anyways. Creating a flat tire on my right side. The right tired went from 32 tire pressure to 3 during this appointment. They did not listen to my specific instructions and when I returned immediately they told me that they patched the tires anyway even though I said no. Then they told me they would not refund me my money for the oil change.

  Business response

  02/06/2024

  Based on the customer's request and a conversation with our service manager, the complaint is in the process of being resolved. We have left a voicemail with the consumer to ensure the resolution is still satisfactory.

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought the car on the 2 On july 3 THE CHECKENGIE LIGHT CAME ON TOOK TO GET FIXED AND DID NOT HEAR FROM THEM FOR A MONTH AND GOT IT BACK AND THEN LIGHT CAME ON AGAIN AND TOOK IT BACK WE JUST GOT IT BACK AGAIN ON SEP 8 AND SAME LIGHT CAME ON WE HAVE MADE 2 PAYMENTS FOR CAR WE DO NOT HAVE AND WANTED TO GET ONE OF MYPAYMENTS BACK ARE GET A DIFFERENT CAR

  Business response

  09/22/2023

  We have maintained contact with the customer and working to complete the repair to the customer's satisfaction, provided a complimentary loaner vehicle and have effectively resolved any remaining concerns to the customer's satisfaction as well.

  Customer response

  09/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Summary - Hyundai of Everett is avoiding engine warranty service on a 2014 Elantra GT (*****************) sold to me in June of 2017 On 17 June, my 2014 Elantra GT started having engine issues - stalling, knocking, unable to drive consistently. Hyundai of Everett was not able to schedule a service visit until September of 2023.I took the vehicle to Evergreen Auto repair. They were able to get the vehicle drivable,, but cautioned that there was rod knock and oil consumption and engine issues that associate with a Hyundai technical service bulletin TSB 22-01-023H-1. Hyundai of Everett service has been unable to schedule service to support the warranty., failing to return my calls or respond.On 31 July I spoke with Hyundai Service identifying concern with the engine condition and drivability of the vehicle. The earliest service appointment was in October The vehicle was purchased from Hyundai of Everett on 15 June of 2017 as a "Certified Preowned Vehicle" with a 10 Year/100,000 Mile drive train warranty to include engine and car rental during warranty service The original in service date of this vehicle was ***** of 2014 so warranty still applies Request engine repair and rental coverage during repair per warranty

  Business response

  08/21/2023

  We have the customer's vehicle on site at this time.  We are not intentionally avoiding warranty repairs.  We currently under construction for a remodel and have limited space.  We are also overwhelmed with customer vehicles requiring warranty repairs as well as regular maintenance repairs and are completing them on a first come first serve basis.  Regarding ************************ vehicle, we will work to diagnose the cause/issue as soon as possible and advise him of next steps.

  Customer response

  09/05/2023

  The complaint has not yet been resolved - Hyundai's response indicates they are backlogged and have not had time to address the issue.
  
   Hyundai is investigating the issue, has indicated a request to replace the engine is being considered per ***************** Bulletin.  
  However, no clear timeline for resolution has been made.
  
  
  
  
  ***********************
  ************
  

  
  

  Business response

  09/15/2023

  Hyundai Motor America has approved the repair.  Timeline for completion of repair is now based on dealer receiving all parts from Hyundai.  Once all parts are here, repair will be completed based on technician availability.  Service manager has been in contact with customer to keep updated regarding repair status.

  thank you,

  Customer response

  09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am concerned that no timeline has been provided, the issue was first identified in June.  

  I am also concerned on warranty of the repair - engine replacement is a major issue.

  If these issues are not addressed soon, I may return to BBB for assistance

  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2006 Hyundai ****** in August of 2006 from Lee Johnson Hyundai of Everett. I love the car and it fits my needs perfectly. I've taken my car there for oil changes etc. My check engine light went on. When put it in reverse to back out, it lags and dies unless I give it a lot of gas. I have kids and pets, NOT safe to have to do that. At stop lights I would have to put in neutral and keep the gas on revving the engine or it would die. Unfortunately this was not all the time, just intermittently In June I took my car to Lee Johnson of Everett service ***** I picked my car up 7-18-2022 $227.17. I couldn't understand what he said they did to fix it, just something about codes. I am not a car mechanic so did not understand but trusted they were doing their job. The car was still having the same issues. I took it back in September, picked it up Sept. 14. I did not get a call about an estimate of what it was going to be, just that the car was ready and it was going to cost $634.70. I still couldn't understand what they did. I get the car home and it was still having the same issues. I called them again and had a tow truck pick it up, $135.00, I did not trust the car to get from Marysville to Everett. I picked the car up October 6, 2022 and once again, same issues. So I call again and suggest they pick it up since they think the car is fixed. They agreed, picked car up Feb. 4th. It lagged just how I said when he put it in reverse. I asked him to call me when he got back to the dealership so I would know if the car made it there. He called me and said he got back and I have not heard from him since. At this point, I do not trust the car and I do not have a car I could re-sell in good conscience. Since they think the car is running fine, the right thing to do is have them buy car at what it will cost me to replace it. I have $996.87 into it for 2022, I bought new tires in February of 2022 for $882.68. I have a total of $1,879.55 into a car that still does not run

  Business response

  07/18/2023

  I have left a voicemail with this customer to attempt to follow up address the vehicle concerns. 

  Customer response

  07/26/2023

  I thought today was day for me to respond. I didn't respond sooner because they said they were going to drive my car for a week. I did not hear back from them and I had to call them today 7-25-2023. So the complaint is not resolved. When I called today ****** from the service ***** said he was going to drive it one more week.Is there a way to open the complaint again? They are just giving me the run around like they have the past year.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩