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          Business Profile

          Lube Service

          Jiffy Lube

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Vehicle was brought into Jiffy lube for a oil change on 12-15-23. Oil change was done and was charged $179.40. Shortly before leaving manager came over and said they screwed up oil change will be free this time and $179.40 was put back on my debit card. Left and dash light came on and went off a few days later. Thought it was because oil life had not been reset went back to Jiffy Lube they said if it comes back on come back. A few weeks later my motor was blown per ********* ******** quote $41872.95 to fix replace motor. I am still paying off this car. I still owe $8,270.90 I am still making payments for a car I can't drive. I have spoke with two attorneys about this the first one said he would take the case and then later came back and said he would not. I am not sure if he was paid off or what happen. Now I can not get an attorney to call me back. I understand that fixing this car is a lot of money. I would just like to be compensated for my loss. I am into this car for over $20,000 I would just like that money back. I have all the paper work for Jiffy Lube, ********, tow fee's. I have used Jiffy Lube in the past and have no issues but this time it has been a very expensive experience. I did contact the store as well and was told that someone would contact me and no one did.

            Customer response

            03/25/2024

            Jiffy Lube Location **************************************************** ************

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          BBB Rating & Accreditation

          D+

          This business is not BBB Accredited

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          Contact Information

          5310 100th St SW

          Joint Base Lewis McChord, WA 98499-3817

          Visit Website
          (253) 582-7427

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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