Complaints

• Initial Complaint

  08/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We hired this company for our wedding on 07/26/2022. Our first installment of payments to the company was January 2022, and secured our date. During this time communication was going well. The closer we got to our wedding the harder it was to get ahold of the owner, ********. We had a walkthrough at the venue scheduled for June 15th that she had stated she would attend, After she was over half an hour late we finally received a response that she was not going to be attending and her assistant was supposed to contact us. The next couple weeks we kept getting told that her assistant was supposed to help us with all the questions that weren't answered when she did finally respond. We had to repeatedly reach out, and received unfulfilled promises about when we'd get our final quote for the catering cost to the point where our payment was late because we had no idea how much we needed to pay. The day of the wedding the catering was over an hour late, and requested to serve dinner an hour late because they didn't bring everything they needed. Our $300 cake was stored improperly by the caterer and started to fall apart, and they shoved a small bouquet bundle into it's broken area which looked awful. All of the linens were unacceptable. Nearly every single one was stained upon arrival and our day of coordinator had to try to cover up the stains with table arrangements with limited time. She had the audacity to behave like she was doing us a favor for not charging us for linens she claims we damaged and give us our full $100 deposit back. Since then, it's been scarce contact FULL of excuses as to why I haven't received my refund nearly four weeks later. I paid by *** and she's saying it got rejected after waiting two weeks to even bother claiming that she was going to send it. The food was good, but for $5883 and the poor service I received I should have gone elsewhere. I want my deposit back, and compensation for services weren't fulfilled as expected when contracted.

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