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          Business Profile

          Transmission

          Central Transmission

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Transmission.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I had my transmission in my 2003 Trailblazer replaced back in 2021 and with it came a 3 year warranty. I have been having trouble with my transmission since getting the new one put in and need to have it looked at and diagnosed. I have called the buisness several times in the last few months and every time I call there is no answer. I would like to leave a message so that they may return my call, however the mailbox is full and has remained full for the few months that I have been calling. How exactly am I supposed to have my issue with my transmission diagnosed if there is no way to get ahold of the buisness. I would like to make an appointment before my warranty expires. I am in ******************* and the buisness is located in ***************. I cannot just drive "down the block" to see if the buisness is open.

            Business response

            08/05/2024

                 Have contacted the customer and instructed them to bring in the vehicle at their convenience, she does not need an appointment for warranty work. 

          • Initial Complaint

            09/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 20 July *****, the transmission for my 2008 ** was delivered to Central Transmission for repair. The original cost I was given on a business card says $2800. The amended amount was paid in full by 8/7/23. On 8/1/23, my mechanic was told that it was NOT done. On 8/7 the transmission was retrieved. it was re-installed in my car and on 8/21 it was reported to me that the transmission was NOT working and the ** won't shift. Calls to Central Transmission began to pile up as I tried to get this resolved: 8/21:4 calls, 8/22: 4 calls, etc. I have a record of all calls made on my smart phone. My ** is undrivable. I offer to have the ** towed to Central and *** (owner) tells me his lot has no room and it is not safe. The calls continue: often to full answering machines or no answers. 9/5/23 *** offers to tow for free on 9/6. On 9/12 the ** was towed to Central Transmission. Again voicemail was full and no answer at the shop. *** then told me it was being towed on 9/15. That didn't happen. On 20 Sept I was told that *** had the car on a rack and was fixing the **. That was not communicated by ***. I had no idea where my car was or why it had not been repaired. I'm a 70 year old veteran in poor health and on a fixed income. He took my money, still has my car and I'm missing doctor ************ and care I need. It has been 10 weeks this Friday.

          • Initial Complaint

            02/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            i a m a mechanic i recently pulled out my friends transmission determined the tail shaft bearing failure. i concluded since the transmission was still in working condition there was notable play in the tail shaft portion, and wanted verified that in fact was the bearing . as the owner was wanting to sell a ready to go transmission he had on the shelf for $2400 i told him no i am not buying a transmission i i want to know if it is just a the bearing as suspected and would like the bare essentials and fix it my self as i strongly stressed to not do any work on it . when calling to retrieve the transmission back he told me $2400 for it as he decided to repair and rebuild the entire transmission knowing we did not want to spend the amount for the transmission he tried to sell us after he determined what it was and we told him we would pick up ours in a few days that is when all of a sudden he decides without permission knowingly trapping us to pay for ours back.

            Business response

            02/23/2023

            After receiving the transmission from the mechanic, we called one of the phone numbers on the repair order, which happened to be the owner of the transmission and dealt with him directly. We apologize for the miscommunication. Thank you, *******  

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Years in Business: 39

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          8440 S 228th St

          Kent, WA 98031-2450

          (253) 854-5088

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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