Complaints

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 11th of this year, I purchased their program. After my inital contacts which were ok and uneventful. I had an appointment for my first inital planning meeting. I work nights and had stayed up several ours for this meeting. I was never contacted. I received a call afterwards asking why I missed my meeting and trying to set up another meeting. I informed them that I never received their call. I called my phone service provider and had them trace the number that I was given. My service provider stated that he had no response. The number was a skimmer or something to that effect. It was something most scammers use to hide their identity. I then tried several other numbers and had to call them first. Since this time my wife has gotten sicker and I myself had additional health issues and I absolutely don't have the time or resources to even try to move forward with this process.

  Business response

  12/10/2024

  Our response is attached, please let us know if anything more is needed to resolve this matter.

  Thank you for your assistance.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  7-24-24 - Paid Xceed Media Group $12,600 to set-up an online business for me in 4 to 6 weeks 8-20-24 - Xceed Media said I needed a Digital Ad Package which was an additional $7,000 which includes website set-up, digital ads, social branding, & video ads 9-5-24 - I cancelled my service with Xceed Media as they failed to have my online business ready to go and asked for a refund of my $7,000 for the Digital Ad Package. They only refunded me $1,500 as they claimed the package was being worked on. Financially strapped, I accepted it.10-7-24 - I got an email from WebDesign at Xceed Media asking for approval of the desktop for my website and the content was not mine. Don't know why as I selected my products to sell during the onboarding phase with **** ***** ****** in August.I cancelled my service with Xceed Media on 9-5-24 and now on 10-7-24 after the fact, they send me an incomplete desktop to my online business. They failed to produce any of the products promised in the Digital Ad Package and therefore I should have been given a full refund of $7,000. Instead they gave me $1,500. I believe I am entitled to the remaining $5,500 for the ***************** they failed to provide. I printed and attached a copy of the 10-7-24 email. I also included a document containing greater detail regarding my complaint.

  Business response

  11/06/2024

  Attached is our response to complaint

  Customer response

  11/19/2024

   
  Complaint: 22491783
  
  I am rejecting this response because:

  I signed an agreement with Xceed Media for $12,600 for which I was told that they would set up my online business and have it running in 4 to 6 weeks.

  Training was provided by them, but in a very slow manner.  The training took place on Warhead (which are the copies they attached).  The copies they attached are documenting that I met with their **** for training.  I had only completed part  1 of the training and was just starting part 2.  However, I was highly disappointed because at this point they had not met their commitment to have the buisness operawting in 6 weeks (since I ws only starting part 2 training). They mention that I purchased product on Warhead - again a fallacy.  This was a sample site for me to pratice training on warhead and theere were all sorts of products such as beverages, etc on the site. I am not asking for the $12,600 for the training.  I will eat that since I used part of their product.

  What I *** disputing is the $7,000 I paid for marketing products that they did not deliver - QR code, social branding, digitlal ad package, and video ad.  The email I received afterI cancelled my servicce with them, was asking for my approval so they could move forward. Since this was delivered after I cancelled service, I believe I am entitled to a refund of the marketing fee.  They gave me $1,500 which I took, because I was financially strapped with payiing for their service.  However, I am looking for $5,500 which will reimburse me for the $7,000 marketing fee for products they did not deliver.

  As I stated earlier, I am looking for the reimbursement of the $5,500 marketing as what they have produced in documents on Warhead relates to the $12,600 training package.  As a military wife, I am hoping that the BBB will work on my behalf to get this refund.  Otherwise my only other recourse is to use the military alert network to put Xceed Meedia on their bad business list.
  
  Sincerely,
  
  Tui Yoh

• Initial Complaint

  09/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 7/22/2024 I answer an ad for infintiAI for $67 Then Xceed media contacted me about about a drop shipping program they have to offer. While talking to them I spoke with a guy named ******* ******. He talked me into opening an account with ****************. They made the program sound so good, with a website that was fully automated, the program which is warhead it was far from fully automated. On 8/27/2024 I called Xceed Media to cancel my website. I spoke with ***** ******. He informed me that they could indeed stop working on it. He convinced me that since I could not get any money back from the website, and it was done, that I should continue with the calls to complete the advertising and let the company launch. On 9/9/2024 I looked at the website and it does NOT look complete at all. In fact, it doesnt look like a custom website at all. It looks like a copy of a generic site with home, garden, pet supplies etc. when I am only trying to sell kitchen utensils, knives, small appliances and table settings. Of the products that are loaded, there are repeats. There are blank spaces. The products can only be reached via browsing, the search function does not even work. There are products in weird places, such as the stainless steal spreader knife is located under kitchen storage. 9/16/2024 Today I spoke with ****** ****** regarding cancellation. I tried to tell him about my conversation with ***** ****** and how the website was not complete. They sold me on a website that would be automated, but in actuality, I have to go to the website see if there has been an order placed-email the customer that I have received their order - then I have to go to the *** dropshipping website, purchase the item myself- then go back to my website and email the customer again to give them the tracking number that I got from ordering the product myself. This is way too many steps for me to consider this an automated website.

  Business response

  09/24/2024

  Attached is our response to complaint

  Customer response

  09/24/2024

  Xceed Media group has agreed to giving me a full refund.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a senior citizen looking to make extra money because I live on social security alone. I saw an opportunity on ******** and talked to a company called "Online Media Solutions" aka ********************* aka Xceed Media Group aka Warhead - these are all the names they used while claiming I would be making up to and over 10K a month with a website they would build for me and all I had to do was process orders. They said this would happen within 3-6 months and it costs $20,000. I don't have that much money so they took my good credit (which is now bad) and got me to charge up what they needed on a credit card right there and then on the phone. Five months later, still not making money, in fact, I ended spending more money. They are crooks and need to be caught.

  Business response

  08/28/2024

  Our response is attached.

   

  Thank you for your assistance in this matter

• Initial Complaint

  08/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 5/30/2024 I retained the services of Xceed Media for the creation, design, execution, launching and support of an e-commerce website/platform. I was charged $11,500 dollars upfront and was never provided with the website product, e-commerce platform, designs, support or any of the products/services promised by Xceed Media. All that happened was three video calls and a task list in the form of an excell sheet for me to basically do all the work myself. Xceed never provided me a rendering or sample website (not even a template), not beta test, and as you can see the fitnestrinity.com domain is not registered at all. Xceed media conducts business in a fraudulent way and is scamming and taking advantage of consumers and future consumers must be made aware that they will help you get a credit card so that afterwards you can be charged an excessive amount for work that they will never deliver.

  Business response

  08/23/2024

  Our response is attached, please let us know if you require any additional information.

  Thank you for your assistance in this matter

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is harassing consumers. I have received 15 phone calls from this number in the past 8 hours. They claim to be looking for someone who paid for their services. When told that I am not the person they are looking for they get really stand-offish and argue with me that I must be the person that they are looking for. I have asked them to stop calling this number and they just keep calling. I do not know if it is a high-pressure sales situation, but I wanted to report this company for this behavior.

  Business response

  09/06/2024

  After thorough review, the complainant is not a client nor do we have any call records for this individual.

  Our official response is attached.

• Initial Complaint

  07/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint against Xceed Media Group for failing to deliver and believe their advertising is deceptive, does not deliver as promised as advertised, causing me significant financial distress.In Feb, I joined Xceed Media Group, attracted by their online advertisements promising an autopilot program that guarantees sales within 4-6 weeks for an initial fee of $67. The advertisements claimed that the process was fully automated and would earn me $1,000 within 30 days. My initial phone conversation with a **** from Xceed Media Group, was assured that I would begin earning within 4-6 weeks. Despite my concerns about the financial investment, the representative assured me that leveraging bank money meant I wouldn't have to pay out of pocket. Another **** persuaded me to invest further in advertising, leading to my acquisition of credit cards from AMEX and ************ supposedly without annual fees. Turned out to be false. And my 2 other personal credit cards. Initial Program Fee: $67, Website $9,000,Advertising/Digital Ad Pack: $3,800 SEO and Marketing Package: $6,500 (with a recurring charge of $49/month), Doba Supplier Initial Investment: $142/quarterly, plus $680 for a year. Credit card payments started in March.Despite these substantial investments, my website has seen no return on investment. I was promised top SEO rankings on ******* page optimization, audience targeting, and running ads, none of which have been delivered, has resulted in significant financial loss, mounting credit card debt, and a dramatic drop in my credit score from very good to low.I last communicated with a representative named ****** *****, who assured me that it was just a matter of time. Based on his assurance, I've waited months, but the situation has not improved. I am still experiencing the same issues with no resolution in sight.Iam seeking a resolution, including a full refund of my investments and immediate cessation of any recurring charges.

  Business response

  07/30/2024

  Our response is attached

  Customer response

  08/10/2024

   
  Complaint: 22021030
  
  I am rejecting this response because:  As per their reply that they take matters seriously, I wanna question that, because most of the complaints with their company is the same as mine.  The separate entity  and transactions are made through them. The support staff are good but its the deceptive offer that they told me of having ROI in 4-6 weeks. I am a very patient individual but looking at the time frame, they havent fulfilled the service up to now. I was given a website and luckily I found out that I have the same website with another person and the only difference is our store name. Which I complained, and for only a few days, they made me a new one. How can we cancel their offer in a 3 day period if we havent tested the site? Same complaints as the others. Their ads stated that for 30 day we will start seeing ROI which is really deceptive, luring people to get in the program. I complained about it, that they should take that ads down twice as now I can see, it doesnt deliver as it says. Having this stress, financial burden is affecting our lives and health. Saying that acquiring capital for clients, they dont have information such as interest rates or annual fees, thats a lie. The person that help me said that these card do not have annual fees and 12 months interest free. Another lie. Everyone that complain here is having difficulty with the experience with their program. So disappointing that we experience this ordeal and difficulties.
  
  Sincerely,
  
  *******************************

  Business response

  08/23/2024

  Our supplemental response is attached.

  Thank you for your assistance in the matter.

  Customer response

  08/29/2024

   
  Complaint: 22021030
  
  I am rejecting this response because: First of all, I would have not made these complaints if the company had delivered what they promise to their clients, including me. They are making us liars, when in fact they lied to us. All that I've written in my first and second complains are what I have truly experienced with them. Not all of them are horrible, some of the people that work with them are nice too. But to make me like a I am lying of what is happening, it's totally rubbish. I explained everything. From my first purchased with their deceiving ads that works on autopilot and would gain ROI on 30 days? That's totally false and deceptive. From leveraging bank money, to getting and SEO and Marketing package to be on top of the search engine, and lastly Social Branding and Digital Pack. This is all from their suggestions and I did not make this up. I would have not known this as a first timer in business. They have business partners. That's why it is separate entity.  All of this comes from them, their suggestions. Yes, we have responsibilities to do our best, but they should honor their responsibilities and promises to us too.

  I am not the only one complaining against what they are doing. It's just so sad that they would do this to us. There's no Integrity.  

  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was sent a link via ******** or infintiAI for $67 and the next thing you know exceed media is contacting me about some drop shipping programs they have to offer. While talking to them I spoke with a guy named ************ he talked me into opening an account with capitol one for $****** and once they knew I got the card they showed me how to get a digital card number so they could hurry up and process my card for you guessed it ******. They made the program sound so good but when you say the program which is warhead it was far from nice. The program is very cheaply built and hard to navigate. Upon receiving help through one of their associates I could only get 30 minute sessions to help build a website which couldve been setup in a one day session if the associate was available throughout the day. They never wanted to talk about return of investments and they dont offer you to see the products in which you will be selling until the very end. One was from Doba which sell very low quality product and most are not a name brand and has a high return rate which would negatively affect a drop shipping business. I was three weeks or more into the program and had not had a website complete to recieve any orders and I was having to pay my credit card which they ran for ****** dollars and had not even had a very cheaply built system from them only allowing 30 minute session. All associates other than *********** was very hard to understand and communicate with and they would just pass you on to another associate that was hard to understand. This company is clearly not a legit company with all the complaints they have had within the last 12 months and Im wanting to get a refund in full. Im glad Im not the only one having issue with exceed media group

  Business response

  05/20/2024

  Our response is attached for complaint ********

• Initial Complaint

  03/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In November of 2023, I began working with Xceed Media in order to begin an online business of selling fitness equipment for an initial investment of $7000. I was told that I would be making $10-20,000 a month if I followed their plan. They set me up with numerous people to establish different things (a business EIN, suppliers) and then said it would cost another $2000 for a 'digital ad pack' and 'social branding'. I was also introduced to Warhead, a design tool for the creation of a website. Another call came that said for $7500, I would be marketed to be atop the ****** search if someone were to look for fitness equipment. At this point, I was just trying to think ahead to the financial rewards. However, the training, follow-up, availability, and professionalism surrounding the creation of my website was a nightmare. Warhead is NOT an easy nor intuitive tool at all. Training videos did not help and the website consultant assigned to me was of no use either. Each time I called in for additional support, I was met with people who did not know anything and who rerouted me back to the person who was not helping in the first place.I have since pulled out and tried to get my money back and they offered me $2000...Did not know what else to do so that is the only thing I have recovered.I know I should have looked into them in advance, however they started out okay, but failed miserably with Warhead and the website. No one helped me to the point of launching the website. It was so far from not being ready and they were pushing me to get it up and running. I am angry at myself for not checking ahead of time and could not afford to put money on Credit cards, but they insisted that was the way to go. Please help me, if at all possible, to recover more of what I put into this venture. It was March and nothing had happened for $16,000.

  Business response

  04/08/2024

  Attached is our response.

  Customer response

  04/17/2024

   
  Complaint: 21479337
  
  I am rejecting this response because:

  I completely disagree that I was given what I paid for MOSTLY surrounding the website tool (Warhead) and the substandard training. With the exception of 1 person, I had trouble understanding the person talking to me due to a language barrier.  Further more when I called to get help on the line that was advertised as 'website support' the people answering the phone did not know how to help. Changes that I requested were only half done if at all. What I saw as a website in shambles they saw as ready to launch.  Even the dedicated person assigned to me was unavailable to me when needed.

  From the start i was not happy with all the additional costs, but was told it was nessary.  One individual who called about SEO option was indignent and easily offended when I asked him to not try to sell me and to just get to the bottom line. I did not pay it right away needing to think about it and to try and find a way to pay. I was told to use credit, but that was not an option. He did not want to hear that and wanted to see my finances. Very rude.

  yes I took what they offered because I felt i dod not have a choice, but have since rethought.  I spent $17000 and have nothing to show for it. The BBB does not have a good standing with this company so I am pursuing further compensation for a product that was inferior at best.

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I see an ad for the cost of $67, start your own business, an e-commerce store in as little as 3 days, with little effort, 5-10 hrs a week, small investment, start bringing in passive income. Earn income while you sleep. I called them, Xceed Media *******************************, ************ on 9/7/2023, once again they retold the above story, added in open mindedness, be teachable, have capital leverage and be a decision maker. I was told I needed a business account, line of credit, 2 credit cards with limits as high as $15,000. I started talking with Xceed Media employees *************************, ************. Senior Director *********************** ************, account manager ******************* ************, initial investment $67.00, then$12,500 for the "Platinum E-commerce Website", then 9/27/2023 $4000.00 and 9/28/2023 $2000.00 = $6000.00 for their Digital Ad Pack with QR Code, Social Branding and a Virtual Business Card Fulfillment Pros, LLC **************************************************************************************** ************, *****************************, Administrtive Assistant, **************************************************, $6500.00 and the $49.99 per month after, for "Stage IV Marketing Package", the "Forever Package" signed 10/25/2023, ************************** Warhead Website Support ************ ************************** Marketing Support ************ **************************** ************** Support ************************ A new computer solely for this business from Best Buy $1007.98. Doba $127, then $400. Paper and Ink $350. About $5000 more in other items I have all receipts. Can send them when needed. There is a website with limited items on there, the bare minimum to get by. No sales. They hound you and hound you to purchase this package. They quilt trip you into it. I have not contacted the company as of yet, I had almost completely given up on it when a friend suggested looking them up further and this led me to here. I just want my money back, $33,025.45. Thats it, I will be done with them.

  Business response

  03/19/2024

  If anything further is required please feel free to contact us

  Customer response

  03/19/2024

  I was contacted while at work today from someone, possibly, **** from Fullfillment Pros, claiming I have not been online since Dec 2023, which I have, I have logged into my store and, added product and deleted product, rearranged things, and also had appointments with ********************* and ********* since then. He told me to stop doing this. I told him that they have not done what I was told from Fullfillment Pros and Xceed Media, would happen within 6-7 days, making money and be in the top search engines, which neither has happened. he then got mad at me and hung up on me. I tried to call back but he would not answer. That's borderline harassment. I would just like a full refund, wish I could be paid for all the wasted time I won't get back.

  Customer response

  03/21/2024

  At the onset of Xceeds letter, there was an ad on ********* a lady from *******, **, $67 course to build your business. I entered the info, my name and phone number and was contacted by Xceed Media the next day. They would call me relentlessly until they received money from me. If calls were recorded, there is a call between my "account manager" *******************, with us arguing because my credit card would not let it go through, that should have been my first red flag, but after calling the credit card company the next day it went through. On page 17 is a screenshot of "my" Warhead with numbers showing how many visits the site has had, and so on, when I was able to log into ******* prior to 3/18/2024, as of tonight 3/20/2024, I cannot log into ******* at all, all those numbers were zeros on my end, never had any numbers at all.  They  also made reference to a sale, that was not through them, I could not get any answers from **** on exactly how to process a purchase so I went and placed an order to figure out how it worked, in case any sales came through. When I said limited, I understand that was on my end to obtain product, I was referring to the website being very limited. I have not seen any ads.  I was told in 6-7 days I would be making money, thats not been the case. When on the phone, they would call me non stop as long as there was money to be taken for this package or that upgrade. I have spoken to my "account manager" ******************* twice since Sept 2023. Call backs from anyone else take at least a week if not more.  My complaint does have merit, I paid ALOT of money to this company and the others that they guided me to and there has not been anything at all remotely worth the price. I want them to refund ALL the money, especially, since I no longer have my "lifetime" access to Warhead and my "store". So now what I paid for was taken from me, now I am out $33,025.45, from Xceed and everyone associated with them, my "store" is no longer assessable. I have attached some emails from them, I could only attach 5 but I will send more. 

  Customer response

  04/01/2024

   
  Complaint: 21447347
  
  I am rejecting this response because: *********** I "contracted" states that I focused on prices, these were what I was charged through them and then where they sent me to get this next package. Any money spent on with business was due to them sending me there. If these calls were recorded, Then they should have the "training" I received from the trainers **** and ********, where any question I asked was answered with either, 1. ummmm.....uh huh, yep.....ok, let's move on or 2. that's not my department, I only work in social media, and to also add that my professional team, one of them always seemed to have their baby crying in the background, so much so one time we had to end our call because the baby would not stop. So, no I disagree, I have not received my moneys worth for what I paid. I was taken advantage of, I had the credit to open the cards they insisted I obtain for this business. I did as I was asked, but I bet all those calls were not recorded. Otherwise there is a recording of myself and my account manager arguing about the $6000 "upgrade" as they claim, I was not satisfied with anything after a month in, after the initial $12,500, **** is arguing with me that I must not want this to succeed if I wasn't willing to fork out the next $6000 for advertising bs, I wanted to know why they needed that amount of money in such a short period of time. Where's that recorded call? These people knew I was in a vulnerable spot, my wife had passed away 7/21/22, leaving me to raise 2 young boys, I was looking for ways to be able to be home with them more, this seemed like the perfect opportunity, I was led to believe with a small fraction of time, small investment, I would have a business up and running in as little as 7 days, that did not happen. On the Sept 7 2023 contract and invoice, they do not even have my name correct on their contract, they had me as ***************************, that went on for awhile until I changed it on my spread sheet. Is that even a valid contract then at this point? If they are claiming I am to late, for their 6 month clause, which wouild have been March 7, 2024, I filed this March 18, 2024, that then leaves the Oct 5, 2023 purchase that falls in their timeline. This company has false advertisment, employees that are unable to help with your business, the test order they claim they did is a lie. I did that order on my own without their assistance, I used my credit card, I purchesed the item and have the 2 person hammock here at my house, they had nothing to do with it, when I was last able to log in to my "warhead" business account, 3/18/2024, there were absolutely no numbers on the page in their email showing the "traffic" to my site, I believe they are falsifying thes papers to suit their needs. The bottom line is then, this company Xceed Media, owes me $18,500, I would like a refund in full. I no longer can acsess my account through "warhead" to get into manage my store, they locked me out, so now not only am I out money they have taken the business I paid them alot of money to build.
  
  Sincerely,
  
  *****************************

  Customer response

  04/08/2024

  Good morning, I am responding to an email I received that stated there was a response from Xceed Media and I had 7 calendar days to respond. I have opened every correspondence multiple times and I am not seeing any response from them other than the letter they responded with on 3/19/2024. Therefore, I am unsure of what to respond to. I want my money back from these people, I could have done what they did to "build" my website by myself for a small cost versus the over $33,000.00 and counting with interest to date that they have gotten out of me by convincing me that I need it to further my business. They are a sham, I have read all the other complaints and all are pretty much the same. The only positive ones are more than likely fake. I am most upset with myself for falling for this and allowing them to take money from myself and my children during a very vulnerable period in my life, my wife had just passed away on 7/21/2022, and I was trying to find ways to work that would allow me more time with my children. They fed on this and said all the correct things I needed to hear to justify putting myself into debt. They should not be in business. Then to top it off, the business that I "own", the website, I can no longer get into it. The company Xceed Media has now stolen what they called my business. 

   So if I missed something please let me know and I will look for it.

  
  

  Thank You,

  
  

  *****************************

  Business response

  04/15/2024

  Attached is our supplemental response.  Thank you for your assistance in this matter

  Customer response

  04/23/2024

   
  Complaint: 21447347
  
  I am rejecting this response because: I still believe I am due a refund from Xceed Media. When this started, yes, I clicked on their link to find out what it was about. I will admit, I am naive when it comes to computers and such, I just really learned how to send an email. So when this started, the min they got my phone number, they were calling me all the time, between *******************, my account manager, whom if all calls are recorded as they claim, they will have the call I have referenced before of us arguing about the $12,500, and him telling me I should get a computer solely for this business and if I could not get one they would send me one. I took it upon myself to purchase my own instead of one through them. Then there were constant calls, 2-3 times a day, from ****, ****, ****,********, ****, and I might have missed a few, as long as there was money to be given to them for their "services". Every dime spent was because Xceed Media suggested it, to help better my business. ******************* $12,500, to build a website, which I wouldn't know how to sabotage even if I wanted to and no longer have access to, as whoever wrote their last response (there was no name), and then to ****, he was in advertising, I gave him $6,000, he told me it was for advertising, to get me to the top of ******* to make my sight seen, and none of that has happened, and once again where are these calls that they recorded? They can send them in and we can all revisit it. So if Xceed wants to say, "in no way is Xceed responsible for additional costs ********************** decided to take on such a a new laptop, paper, ink etc and it is ridiculous to assume that Xceed would somehow be responsible for these costs." Then refund the money I paid directly to you. I would like a full refund of $18, 500 from Xceed Media. Xceed delivered a site, that I thought I bought and own, but now they say "with regards to ********************** not being able to access the website, this is true as user access was temporarily removed until this issue is resolved and to protect against ********************** sabotaging the website and design. Once these matters are resolved and should ********************** decide he wants to resume his program, user access would be reinstated." I feel I was locked out of my account, because they had told me that no one was to know about their Warhead site, as far as anyone was concerned it did not exist. So they lock me out, I can't get proof of any lies they have said, for instance the amount of traffic my site had had. So what does resuming my program cost? It will probably have a hefty price tag at this point in time. The bottom line is, I was told one thing, what they wanted me to hear as long as there was money involved, since I sent this complaint on 3/18/2024 I was contacted 1 time, I added that in a previous response, on that call I was told to stop this, and we had a brief discussion and I was then hung up on. Since then, there has not been ANY emails from ANYONE at Xceed, I also have no missed calls, no voicemails, no texts or any other form of communication from them other than this involving the BBB. I ask that Xceed Media refunds my $18,500 and we can agree to go our separate ways. As it stands, their paper contract and the tactics used by their employees to make a sale are way different, the recorded calls will show  that, but they have them. I was decieved, taken advantage of, due to the fact they knew I was a newly widowed single father of 2 boys, and now they are being once again called out on it and they do not want to admit fault. I will admit it, I was an idiot for contacting them, believing in what they sold me and what the outcome should be. I have enclosed screenshots of my ****** analytics, showing the sites traffic and revenue, far different than what Xceed claimed in their first email.
  
  Sincerely,
  
  *****************************

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